How to protect rights by false propaganda of merchants

Legal analysis: 1. Consumer complaints: consumers complain by letter, fax, SMS, email, 123 15 website or go to the industrial and commercial department to explain the contents and reasons of the complaint;

2. The industrial and commercial department accepts complaints: if the consumer complaints meet the requirements, the staff of the industrial and commercial administrative department will accept the complaints and record relevant information within seven working days;

Within 3.60 days, if the consumer parties agree to mediation, the administrative department for industry and commerce shall organize mediation and inform the parties of the time, place and mediator of mediation. After the parties reach a mediation, the administrative department for industry and commerce shall make a mediation document and file it.

Legal basis: Article 20 of the Anti-Unfair Competition Law of People's Republic of China (PRC), if an operator violates the provisions of Article 8 of this law, makes false or misleading commercial propaganda on his goods, or helps other operators to make false or misleading commercial propaganda by organizing false transactions, the supervision and inspection department shall order him to stop the illegal act and impose a fine of more than 200,000 yuan but less than 1 million yuan; If the circumstances are serious, a fine ranging from/kloc-0 to 2 million yuan may be imposed, and the business license may be revoked.

Operators who publish false advertisements in violation of the provisions of Article 8 of this Law shall be punished in accordance with the provisions of the Advertising Law of People's Republic of China (PRC).