Provident Fund Center Tel: 12329

12329 is the housing provident fund hotline. 2012 On September 28th, the Ministry of Housing and Urban-Rural Development of the People's Republic of China issued the Notice on Opening the Hotline of Housing Provident Fund, tel: 12329. Its main purpose is to improve the efficiency and service level of housing provident fund management, enhance the transparency of housing provident fund management, strengthen social supervision, and earnestly safeguard the legitimate rights and interests of paid employees. With the approval of the Ministry of Industry and Information Technology, it was decided to open the housing provident fund hotline 12329 nationwide.

Related matters 1. The housing provident fund hotline 12329 is a local fixed telephone number. To make a long distance call, you need to dial the long distance area code first. The communication fee standard shall be implemented according to the relevant regulations of the Ministry of Industry and Information Technology, and the information service fee shall be exempted. ?

Second, the 12329 housing provident fund hotline mainly provides basic services such as business consultation, complaint suggestion and return visit investigation through manual voice, and provides extended services such as business guidance, business inquiry and business acceptance through manual voice and self-help voice according to local actual conditions.

Iii. 12329 The construction methods of housing provident fund hotline are divided into self-construction and service outsourcing. Self-built mode Urban housing provident fund management center (hereinafter referred to as provident fund center) organizes the construction of hotline platform by itself, which is responsible for daily operation; Service outsourcing mode The provident fund center entrusts the outsourcing service provider to be responsible for the hotline construction and operation.

4. The number 12329 belongs to the state, and the regulations of the Ministry of Industry and Information Technology and the local communication administration on the management of code number resources are strictly implemented, and it is not allowed to transfer, lease or change the use of the number without authorization.