What should I do if I can’t get information on my mobile phone?

If you are using a Huawei mobile phone, you can do the following:

1. Some text messages cannot be received

1. Please check whether "enhanced information" "Unable to receive. If "Enhanced Information" is displayed in the text message editing box, it means that the mobile phone is using enhanced information to send text messages.

(1) The recipient’s mobile phone does not support the enhanced messaging function.

(2) The sender’s message or number may be controlled by China Mobile’s security policy, and China Mobile did not send the message to the receiving end after receiving it. For details, please call mobile customer service 10086 to confirm the cause of the problem.

2. Please check whether the number is saved in the private space

You can enter the settings, search and enter the private space, open the message to check whether there is a received text message record, if it exists , please try after migrating the required contacts to the main space. Operation method:

(1) In Privacy Space, go to Settings > Security and Privacy > Privacy Space, click Privacy Space to go to the main space;

(2) Select and check the required transfer files (such as contacts), tap Move, and then follow the on-screen prompts to complete the transfer.

3. Please check whether a blacklist has been set up in the harassment interception of Mobile Manager

Please remove the number from the blacklist as needed and try:

EMUI 4.X&5.X&8.X: Phone Manager > Harassment Blocking > Gear Button > Number Blacklist;

EMUI 9.0: Phone Manager > Harassment Blocking > Blocking Rules > Blacklist;

EMUI 9.0.1/9.1/9.1.1/10.X & EMUI 11.X & Magic UI 2.X/3.X/4.0: Mobile Manager > Harassment Blocking > Gear Button > Blacklist;

< p>4. Please check whether the interception of all strangers is set in the harassment interception of mobile phone manager

Please turn off this switch as needed and try:

EMUI 4.X: Phone Manager > Harassment Blocking > Settings > Blocking Rules > Block Strangers (Intercept calls and messages from strangers)

EMUI 5.X/8.X: Phone Manager > Harassment Blocking > Gear Button > Block Rules > SMS interception > Intercept all strangers;

EMUI 9.0: Mobile Manager > Harassment interception > Interception rules > SMS interception rules > Intercept all strangers;

EMUI 9.0.1/ 9.1/9.1.1 & Magic UI 2.X: Mobile Manager > Harassment Blocking > SMS Blocking Rules > Block all strangers;

EMUI 10.X & EMUI 11.X & Magic UI 3.X/ 4.0: Mobile Manager > Harassment Blocking > SMS Blocking Rules > Block strange text messages.

5. Please check whether a third-party housekeeping application has intercepted text messages

Some security management applications will intelligently filter received text messages. It is recommended to uninstall the application. These applications are generally named after "XX Butler" or "XX Assistant".

6. Please check whether you are just unable to receive text messages sent by Apple mobile phones

If you are just unable to receive text messages sent by Apple mobile phones, you can receive messages sent by other mobile phones. It may be because you Your mobile phone number has been bound to an Apple device before, and the other party sends you an iMessage instead of an ordinary text message. Please refer to Apple's official instructions to unbind your mobile phone number from your iPhone device. Please follow Apple's official instructions for specific steps.

7. Please check whether the text message contains sensitive words, causing the mobile phone to be unable to receive it.

Please use test text messages to check whether it can be received normally, such as Hello, Thank You, Goodbye. If you can receive it normally, please avoid sending sensitive words.

2. All text messages cannot be received

1. You can pull down the status bar, turn on and off airplane mode, retrigger the network and try again.

2. If the SIM card is currently enabled for VoLTE, please enter the settings, search for VoLTE, turn off the VoLTE HD call switch and try again; if you do not find the VoLTE switch or the problem is not solved after turning the VoLTE switch back on, we recommend that you First contact the operator to re-enable the VoLTE function, and then try restarting the phone.

3. Third-party text messages may have compatibility issues. Please check whether you are using a third-party text message application. If so, please enter settings, search for the default application, and set the information to the system default.

4. Insert the SIM card into another mobile phone to check. If other mobile phones cannot receive it, it is recommended that you consult the operator.

3. If the above troubleshooting cannot solve your problem, it is recommended that you perform data clearing and restoration operations

1. Restore all information settings

EMUI 4. X: Information > Menu > Settings > Restore default settings;

EMUI 5.X /EMUI 8.X: Information > More > Settings, select Restore default settings below;

EMUI 9.X /Magic UI 2.X /EMUI 10.X / EMUI 11.X /Magic UI 3.X/4.0: Information > Three dot button > Settings > Three dot button, select Restore default settings below.

2. Delete the data and cache of the message (the text message will not be deleted)

Enter settings, search application management, find the message, click Storage > Delete data.

3. Restore network settings

Enter settings, search for restore network settings, click Restore network settings (WLAN, Bluetooth and other related data will be deleted), and then try to see if you can receive text messages.

Warm reminder: This operation will not delete data or files. It will only restore the settings of WLAN, mobile data network and Bluetooth (such as hotspot connection information, Bluetooth pairing information, etc.). Other phone settings will not be restored.

4. Please back up important data (WeChat/QQ and other applications need to be backed up separately) before restoring factory settings

Enter settings, search for factory settings, and click restore factory settings.

Warm reminder: This operation will delete all data on your memory device, including accounts, system and application data and settings, installed applications, music, pictures, and all files on the internal storage space.

If the problem persists, please back up your data (WeChat/QQ and other applications need to be backed up separately) and bring your purchase receipt to the Huawei Customer Service Center for testing and processing.