Daqing Communications Big Data Itinerary Card FAQ (Datong Data Itinerary Card)

Commons Big Data Itinerary Card Frequently Asked Questions

1. Question: What is "Communications Big Data Itinerary Card"?

Answer: "Communications Big Data Itinerary" "Card" is an itinerary inquiry service jointly launched by China Telecom, China Mobile, China Unicom, and China Academy of Information and Communications Technology. It can provide users with free proof of the countries and domestic cities they have visited in the past 14 days. Due to technical limitations and other reasons, localities can use the itinerary card service as an auxiliary epidemic prevention and control management tool, but it is not recommended to use it as the only basis for judgment. Please pay attention to the risks when using it and make adjustments based on actual conditions.

2. Question: How to use the "Communication Big Data Itinerary Card"?

Answer: The query is initiated by the user. You can scan the QR code with the mobile phone software to access the query page, or use WeChat or Search "Communications Itinerary Card" on Alipay and enter the mini program to query, or directly log in to the "Communications Itinerary Card" APP to query. When logging in for the first time, you need to enter your mobile phone number and click to get the verification code. After successful verification, click Query to return the query results. For the second login, you can directly return the query results without verification.

The existing official inquiry channels for "Communications Big Data Itinerary Card" are:

1) SMS inquiry: Send SMS CXMYD to the affiliated operator for inquiry.

2) Web page query.

3) Mobile APP query.

4) Query via WeChat or Alipay mini program.

5) Jump to the State Council mini program or the national government service platform mini program.

3. Question: Can everyone use the "Communications Big Data Itinerary Card"?

Answer: Yes, as long as it is any one of the three operators of China Telecom, China Mobile and China Unicom All users can use this service. However, new card users can only use the itinerary inquiry service after 14 days.

4. Question: What information will be displayed on the "Communications Big Data Itinerary Card"?

Answer: The information displayed on the "Communications Big Data Itinerary Card" includes: user's encrypted mobile phone number, itinerary information Update time, color card, all countries visited by the user in the past 14 days and domestic cities where the user stayed for more than 4 hours. Cities in medium and high-risk areas will be marked with an asterisk "*".

5. Question: What does the color of the itinerary card represent? What should I do if the color display is wrong?

Answer: Now all domestic city itineraries display green cards, including Hong Kong, Macao and Taiwan. If you have a trip to overseas countries and regions, a yellow card will be displayed. Currently, there are no red cards or orange cards. Specific definitions and determination rules will be set according to the epidemic prevention and control requirements issued by the government, and will be adjusted in real time based on dynamic information. If you find that the color card is incorrectly displayed, you can contact the customer service of your operator to check.

6. Question: What are the rules for recording city information on an itinerary card? Will it be recorded if you pass by a certain city by train?

Answer: If you stay in a city If the time exceeds 4 hours, it will be judged as parked. If it does not exceed 4 hours, for example, if you pass by a city by train, it will generally not be judged as a stay. If you take a plane and pass by a city in a medium- and high-risk area, it will not be recorded.

7. Question: What does the asterisk "*" on the itinerary card mean?

Answer: The "*" mark in the upper right corner of the destination indicates that the city currently has a medium risk or high-risk areas, it does not mean that the user has actually visited these medium- and high-risk areas.

*Note: The asterisk "*" has nothing to do with the user's personal health status. It is only used as a reminder mark for medium- and high-risk areas to facilitate inspection by managers.

8. Question: How long does it take for the asterisk "*" on the itinerary card to disappear?

Answer: When your itinerary does not include cities in medium- and high-risk areas in the past 14 days, the asterisk will disappear. Disappear on its own.

9. Question: When will the asterisk “*” mark for high-risk areas on the itinerary card be updated?

Answer: The asterisk mark will change according to the identification of the place visited by the epidemic prevention department. , usually based on the latest information released by local health commissions, the stars for medium- and high-risk areas are updated within 24 hours. There is a certain time difference in data updates.

If a dispute arises, it is recommended that you communicate with the relevant epidemic prevention departments and determine your itinerary based on personal travel tickets, accommodation documents, community certificates, etc.

10. Question: What should I do if the itinerary query is not accurate? I have not been to place A/I have been to place B but it is not displayed.

Answer: The itinerary card service uses base station data. In order to ensure continuous communication and achieve coverage without blind spots, the base station signals of the two places at the junction of administrative divisions may cross-cover, causing the mobile phone to be blocked in the future. In the case of roaming, base station signals from neighboring cities are used. However, roaming query information is for reference only and is not recommended as the only basis for judgment. In addition, if you stay in a city for less than 4 hours, it will not be recorded. Overseas itinerary records require you to activate international roaming services while you are abroad. If there are serious deviations in the results, please contact the customer service of your operator in time for verification.

11. Question: What should I do if the itinerary card cannot find the itinerary?

Answer: The itinerary card analyzes mobile phone signaling data and bill data, so the prerequisite for having itinerary data is These signaling and bill data are generated when you use your mobile phone. If you encounter this problem, you can try to make a few more calls, or turn off the Wi-Fi connection and use 4G traffic. You can usually check the data the next day. In addition, if you are a "number portability" user, there is a certain time difference between user information synchronization and itinerary calculation, and the calculation of itinerary information will be delayed by 1-2 days.

The call record and the latest call record need to span more than 4 hours to meet the requirements and show the itinerary. The same principle applies to using traffic.

12. Question: What should I do if it prompts "This user has applied for a new card within 14 days and inquiries are prohibited"?

Answer: Based on the 14-day risk transmission cycle of COVID-19, The itinerary card does not provide itinerary inquiry service for users whose mobile phone access date is within 14 days. If this problem occurs, it is recommended that you communicate with the relevant epidemic prevention departments and determine your itinerary based on personal travel tickets, accommodation documents, community certificates, etc.

13. Question: What should I do if it prompts "Data query exception"?

Answer: Itinerary card query needs to be carried out when the network is smooth. If your network is not connected, " "Data Query Abnormal" error message; In addition, if conditions permit, you can try changing to another mobile phone to query the itinerary of the same number. If you can query normally after changing the mobile phone, it means that there is a problem with the original mobile phone. You need to check whether the original mobile phone has relevant security issues. or interception settings.

14. Question: What should I do if the prompt "illegal access" appears?

Answer: If the prompt "illegal access" appears, it is usually caused by the inconsistency between the mobile phone system time and Beijing time. It is recommended to adjust the mobile phone system time and Beijing time in the settings before querying. If you still have problems, please contact the customer service of your operator immediately.

15. Question: Why can’t I receive the SMS verification code or prompt “Failed to send SMS”?

Answer: You can judge by the following questions: Have you set up software to intercept it? Or is it on the SMS receiving blacklist? Is the mobile phone in arrears? Is the network signal at the current location good? Have you actively banned value-added services? In addition, if it is peak time, there may be SMS congestion due to excessive requests in a short period of time. It is recommended to wait for some time and try again.

If the above problems have been solved and you still cannot receive the verification code, please contact the customer service of your operator immediately. In addition, it is recommended to download the "Communication Itinerary Card" mobile APP version. The APP provides a one-click login service, which can save the process of sending and receiving verification codes.

16. Question: When is the update time of my itinerary information?

Answer: From 8 to 10 o'clock every morning, the data for the previous 14 days will be updated uniformly. The user's itinerary calculation in the previous 14 days is completed in the operator's backend, and there will be a one-day delay in the result. For example, the calculation on September 15th is the itinerary data for the 14 days before September 15th.

17. Question: Why can the "Communications Big Data Itinerary Card" accurately prove my location?

Answer: "Communications Big Data Itinerary Card" analyzes mobile phone signaling data , the base station location of the user's mobile phone is obtained, the collection, transmission and processing of signaling data are highly automated, and have an extremely strict security and privacy protection mechanism, with high authenticity and accuracy.

18. Question: What types of mobile phone numbers does the itinerary card support?

Answer: At present, the itinerary card can support general mobile phone numbers of the three major domestic operators, "one card with multiple numbers" "Mobile phone number query, "number portability" mobile phone number query; overseas operator mobile phone number query is not supported; virtual operator mobile phone number query is not fully supported, and the accuracy of the query results is not guaranteed.

19. Question: What is the contact information for customer service?

Answer: If you cannot open the web page, do not receive the verification code, or there is a problem with the itinerary inquiry during use , please immediately call the customer service hotline of your operator, or the familiar China Telecom 10000/China Mobile 10086/China Unicom 10010.

Note: There may be deviations in the "Itinerary Card" service data. Please pay attention to the risks when using it in various places. , make adjustments based on the actual situation. As a public welfare service, the itinerary card can be used by users to prove their itinerary. The management department can use the data on the itinerary card as a reference. However, if the user cannot find the data or the query results are inconsistent with the actual itinerary during the itinerary verification process, it is recommended to combine the tickets, air tickets or other supporting materials provided by the user to comprehensively Judge the inspection results.