Ten Must-Check Contents of 95598 Complaints

In the recording, the user complained that the power supply company called him to urge him to pay the electricity bill, but the user said it would take two days to pay it again. The power supply company said that if he didn't pay, he would cut off the electricity. The user said: it's nothing to stop for two days. Say that finish, the power supply company directly hung up the phone.

Just because the power supply company hung up the phone directly, the user complained that the power supply company had a bad attitude and "played" him! The most ridiculous thing is that such a complaint 95598 was accepted and a work order was opened.

By listening to the recording, we can learn the following points:

1. The user admitted that the payment was overdue for a long time.

2. During the arrears period, the power supply company made numerous reminders by phone or SMS.

3. The power supply company said that there would be a power outage, and it was nothing for users to stop for two days.

I would like to ask: in the face of this old lai who would rather be hacked than pay the electricity bill, should the employee who called for the phone bill say goodbye to him politely besides hanging up helplessly?

Faced with such unreasonable complaints from unscrupulous customers, many power people said: If 95598 receives all complaints, how can we power people live?

And such complaint calls are just the tip of the iceberg. Every day, countless electric brothers are "harassed" by such complaint calls.

As the customer service of State Grid, we don't accept all complaints. Like this old Lai who has been biting our electric brother for a long time, he refuses if he can, and appeases if he can. Once the work order is placed, it means that the grass-roots employees have to apologize to the users and beg for forgiveness. Even so, users may not be able to pay the electricity bills they owe on time.

Not only that, but once such an old lai has tasted the sweetness, he will default again in the future and may choose to complain about breach of contract. Over time, what is lost is the interests of our country!

0 1

Effectively solve the problems of unbalanced busy and idle traffic in 14 power supply network area, as well as unbalanced personnel training, service standards and internal management.

02

Further strengthen service control and business control to improve the efficiency and quality of customer problem handling.

03

Through the establishment of unified 95598 business acceptance norms, management requirements and working standards in the whole region, we can provide customers with unified service standards, customer experience, business control and back-office support anytime and anywhere.