Taobao visits customers.

1, greetings:

Hello! Excuse me, is this Ms./Mr. XX?

2. Introduce yourself:

I'm Miss XX, the nutritionist/teacher of Shangpin Wutrace. You bought XX products in our Taobao store in XX month. I'll pay you a return visit this time. Is it convenient for you to answer the phone now?

Second, the effect feedback and guide the purchase:

1. Ask the customer about the effect after using the product:

You have been taking XX products for XX months. What's the effect?

2, customer feedback effect and reason analysis:

2. 1, the effect is satisfactory:

According to the purchase time of customers, ask customers whether the products are used up, guide customers to buy in time and insist on taking them, recommend various preferential activities in online stores, and increase customers' desire to buy. Let customers recommend friends to buy more!

2.2, the effect is not ideal:

Understand customers' skin, constipation and other health problems and living habits (such as diet, sleep, etc.). ), and analyze the customer's product life cycle, taking methods and other issues. Guide customers to correctly use and cooperate with which products have better effects, and pay more attention to develop healthy living habits at ordinary times.

Third, the conclusion:

Thank you for taking time to cooperate with our return visit. I wish you a happy life. Goodbye!