Jewelry sales skills and vocabulary

Jewelry sales skills and vocabulary I:

First, the opening remarks, say hello!

1, hello! Welcome to XXX jewelry!

2. Good morning! (Good afternoon) Welcome!

3. Hello! Please look around!

4. Hello, sir (miss)! Is there anything I can do for you?

5. Miss! Your clothes are really beautiful!

6. Hello! Your hairstyle is really beautiful. Where did you do it? May I have a closer look?

7. Hello! This jewel you are wearing is so special!

8. Hello! It's hot outside, isn't it? Go to the air conditioner to cool off first, and I'll pour you a glass of water!

9. Hello! What kind of jewelry do you want to see?

10, hello! Do you choose it yourself or give it away?

1 1, hello! What a beautiful bag style you have! Where did you buy it?

12, hello! Your children are so cute!

13, sir: Can I help you?

Remarks:

Essentials-Gentle, cordial and sincere attitude. It should be treated in a targeted manner. It varies from person to person and is used flexibly. Everything has to revolve around? How to quickly close the distance with customers? .

Avoid formulaic greetings.

Second, understand the needs of customers.

1, do you want to see the necklace? Necklaces are everywhere here!

2. You are giving away. Can I help you choose?

3. What price do you want to see? Let me introduce you!

4. What style do you like? Is it classic or fashionable?

5. Look around! Please call me when you need it!

Remarks:

Essentials-serious and attentive listening, sincere tone and positive response. And ask actively.

Avoid-speak too fast, have a blunt tone, and ask questions continuously.

Third, introduce products.

1, this ring was carefully designed by the designer of our company. What are his characteristics? His advantage is that you can wear it.

2. The one you are looking at now is the latest product of our company, and its characteristic is that people will wear it after wearing it!

3, this is the most popular on the market at present, its characteristic is that its advantage is that you can wear it!

4, this is our company's preferential reward style, and it is absolutely affordable to buy now.

Remarks:

Essentials-patiently introduce and display goods. Pay attention to customer feedback at any time and introduce the characteristics, advantages and benefits of the product.

Avoid-silence, a person keeps talking.

Fourth, invite to try it on.

1. Can I help you put it on and see if it works?

Miss, shall I take it for you or do you wear it yourself?

This is a mirror. Did you see the effect when you put it on?

Here is a face that suits you very well. You might as well try it on!

5. This suit your temperament. Would you like to try it on for you?

6. How do you feel?

7. This one suits you best. This is designed for you. what do you think?

Jewelry in the counter and wearing it on the body are two completely different effects. I suggest you try.

Remarks:

Elements-enthusiastic attitude, questioning tone, gentle cooperation.

Avoid-be impatient, too enthusiastic, sincere, and not too flattering.

Verbs (short for verb) handle objections.

1. Do you think the price of this ring is a little high?

2. Yes, the style you see has a higher grade of diamonds, so the corresponding price will be higher.

3. Do you pay attention to the grade or style of diamonds?

You see, these models are slightly lower in price and good in style than those just now.

Remarks:

Essentials-actively repeat and respond to guests, smile and be patient. Make sure our goods are genuine.

Avoid-argue, express dissatisfaction, buy and sell hard, have a blunt tone and despise customers.

Six, courtesy cashier

1, this is the style. Shall I issue an invoice for you?

Let me help you calculate the discount price of this jewelry. Take a look!

The original price of this jewelry is * * yuan, and it is * * yuan after 20% discount!

4. Will you pay by cash or credit card?

5. Here is your money. Please wait a moment!

6. Thank you for waiting. I charge you * * yuan, and give you * * yuan. Please have a look!

Remarks:

Essentials-speak clearly, show your certificates, and count money in person.

Avoid speaking in an ambiguous and imperative tone.

VIP registration

1. Would you please fill out a VIP file? We can send you a membership card!

When you buy a certain amount of our jewelry, you will already be a VIP member. We will inform you in advance of any activities or gifts in the future! And you have a VIP card and you can get a discount.

3. Please fill in the specific birthday, there may be surprises on the birthday! (depending on your store)

4. You can also bring friends to spend, which can give you discounts and points. We'll give you a gift if you get more points.

Remarks:

Essentials-focus on the benefits it will bring to customers and introduce it to customers enthusiastically and sincerely.

Avoid perfunctory, impatient and blunt.

Eight, Fujian

1, I put your jewelry in the jewelry box for you. Have a look!

This is your goods. They are in the box. Please take them. (handed to the customer)

Shall I make a gift wrap for you?

This is our after-sales service manual. You can take a closer look when you go back. This paper introduces the matters needing attention of household clothes and our after-sales service commitment.

5. Thank you! Welcome to visit next time!

6. Do you need anything else?

Remarks:

Essentials-be patient, smile and watch you go far.

Avoid-jubilant, colleagues comment on customers and point fingers.

Jewelry sales skills and vocabulary II:

In many stores, he made a mistake when customers entered the door! The first sentence that a general store sees a customer is:? Hello, welcome! ? Actually, this sentence is wrong! There are more people who are wrong in the second sentence!

? What do you want to do wrong?

? Can I help you? Wrong.

? Please look around, sir! ? wrong

? What price do you want to see wrong?

? Can I have a few minutes of your time? number

? what can I do for you?

? You can have a look if you like! ? wrong

These are several common sayings, but they are all wrong. You were wrong from the beginning. A good beginning is half the battle, and a wrong failure is half the battle.

We can think about it, how will customers answer you when they hear these words? Basically, it can be done in one sentence, that is:? Well, I'm just looking! ? How's it going? Sounds familiar!

How do you answer the phone? Many stores said:? Ok, take a look first, and you can call me at any time if you need anything. ? Then the customer looked around and went out! I don't know when I will see him again. A dress may take a year or two, a TV may take eight years, and a refrigerator may take ten years. If you sell an urn, you may never see it again in your life!

If the business is done in someone else's house instead of yours, then you lose a chance to make money. Maybe your children's clothes will become other children's clothes, and your children's schoolbags will become other children's schoolbags.

Reality is so cruel!

So a good prologue is the first condition to retain customers!

Choose your opening remarks and let your customers stay.

Generally, the first sentence says:? Hello, welcome to XXX counter! ? Tell your brand, because the customer may wander around the mall, there may be many shops on the roadside, and he may just come in to have a look and may not know your brand, so you should tell your customer your brand!

Another reason is that you have to advertise in the customer's ear. This kind of advertising effect is many times stronger than that on TV and on the plane, because you really told him! He may not buy it today, but when he does, there will be a faint voice in his ear? XXX counter! ? I will think of you.

The second sentence is to attract customers and let them stay!

How can we attract him?

That is to give him a reason to stay!

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