Unicom customer service hotline 100 10

Unicom customer service hotline 100 10, Unicom serves customers through business halls all over the country, customer service hotline 100 10, online business hall, SMS, mobile phone business hall, self-service terminal, official Weibo and WeChat customer service. China Unicom adopted advanced call center technology, unified business specifications, technical specifications and business processes, and set up a 100 10 toll-free customer service hotline all over the country.

At the same time, we have set up1001phone bill recharge hotline and 100 18 customer club service hotline, through which users can obtain various customer services.

China Unicom hotline

The call center 100 10 and1001service hotline provide 24-hour free service, which is the link between Unicom users and Unicom. At the same time, the customer service representative will provide users with the first question responsibility system, and ensure that users' questions are answered within the agreed time limit through closed-loop and standardized processing procedures, thus realizing Unicom's service commitment to users.

China Unicom has also established a fast service channel for VIP customers and big customers, and selected excellent customer service representatives with rich experience and excellent skills as VIP service professionals to provide more efficient and high-quality services.

At the same time, Zhengzhou Unicom also organized the on-site listening work of the hotline of the business management department, requiring the business management department to go to the on-site listening station at least once a week for 100 10 for half a day. By listening, we can optimize the process, formulate norms, find a problem, solve a class of problems, sort out a process, formulate a set of norms and improve a system.