Where can I get a direct refund in JD.COM? What are the rules of direct compensation in JD? COM？

Not all online shopping buyers are smooth sailing, and it is inevitable that they will encounter some episodes. Some online shoppers were dissatisfied with the goods after shopping in JD.COM Mall, and failed to meet their own requirements, so they applied for direct compensation service in JD.COM. So where can I get a direct compensation refund in JD.COM?

JD.COM direct compensation

After the buyer applies for direct compensation in JD.COM, it is estimated that it will arrive in 1-3 working days. Users in JD.COM can view the account balance. If customers need to withdraw cash, they can withdraw it themselves. The requirement for cash withdrawal is that an individual user needs to apply for cash withdrawal through real-name authentication in JD.COM, or contact customer service in JD.COM. In short, the refund is the original way. How much should I pay at that time, and then return the money to the customer service in JD.COM.

What is the direct compensation rule in JD.COM?

First, JD.COM's direct compensation function is to facilitate sellers in JD.COM to handle after-sales business, which generally includes cash back compensation for favorable comments, compensation for returned goods maintenance, compensation for defects, compensation for commodity price difference, etc. These direct compensation functions in JD.COM do not need to enter the password of the main account, but can be handled directly with the after-sales authority. The limit of each transaction is10,000 yuan. If the single sum exceeds 200 yuan and JD.COM. The payment form of COM will have security certification to protect the buyer's account security.

Second, after the buyer applies for direct compensation for the goods in JD.COM, JD.COM customers don't need to send back the secondhand goods, but the seller will directly reissue the new goods to JD.COM customers, or reissue an attachment of the goods to the customers, without directly paying for the goods. If the new order for directly compensated goods in JD.COM is deleted, the original service order will return to the status of Service Order Management-Service Order Approval-Pending Approval. According to the actual situation, it will explain the reason with a message, directly compensate for the reason and stop operating, and renew, refund or cancel the operation.

Third, you can get a refund after the order is cancelled, and the return cycle of various orders is different. Generally speaking, the card will be returned within 1-2 working days; 1-3 working days for cash exchange; 1-3 working days to return the card to the company; 15- 18 working days to return the card; 1-2 working days to return the card; 15- 18 working days to return the card by stages.

Not every buyer can use JD.COM's direct compensation function, and they can only apply if they meet the corresponding conditions. JD.COM direct compensation can quickly receive the claims, which can better deal with after-sales problems and reduce the bad review rate of goods of sellers in JD.COM.