What should I do if I can't receive the SMS from Samsung?

Samsung mobile phones generally recommend the following methods for troubleshooting.

resend

If it's an official SMS from an operator, a bank or a group purchase, please try to resend it, check the status of the sim card, and restart the phone to receive it again later.

Replacement position

If it is a verification code, it is suggested to try sending and receiving again in another location to rule out whether it is caused by network reasons.

Replacement time period

Change other time periods to receive again.

Unlock SMS blacklist

Verify whether the SMS blacklist function is set in the mobile phone. It is recommended to open the phone settings-Call/Message Interception-Message Interception List-Remove All.

Uninstall third-party software

Check whether the mobile phone has downloaded the latest third-party software (security guards, system management). It is possible that the software intercepted the short message, so it is recommended to uninstall it.

Replace SIM card

Try to replace another SIM card.

Restore factory settings

If not, please back up the telephone information (phone book, short message, multimedia information, etc.). ) and restore the phone factory settings.

Go to the service center

If the problem still exists, it is recommended to take the purchase invoice, maintenance card and mobile phone to the local service center for engineers to solve. The address information/customer service telephone number of Samsung service center can be inquired in the following ways: please log in to Samsung official website-click on the after-sales service in the upper right corner-click on the search for Samsung service center-select the province and city where the product type to be inquired is located on the left side of the interface, and the service center in the city can be automatically searched.