HR interview skills and speaking skills

As a company responsible for recruiting HR, Banban has experienced countless recruitment interviews, ranging from mid-level positions to high-end positions, one-on-one interviews and group interviews. As an interviewer, recruitment requires words and techniques. The following are the HR interview skills and words I brought to you. They are for reference only. You are welcome to read! HR Interview Skills and Speaking Techniques 1

Contents that must be asked in the interview:

1. Basic information about the last company you worked for

2. Reasons for leaving your job

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3. Personal salary structure of the previous company, whether food and accommodation are included, whether the individual has a year-end bonus, and personal minimum salary requirements

Interview investigation:

1. STAR Principles: background for achieving performance, tasks to complete the work, actions to complete the tasks, and results of the actions

2. Check the hard indicators in the resume: academic qualifications, qualification certificates, training qualifications

3. Expression ability: fluency, completeness, popularity

4. Influence: appearance, demeanor, language

5. Depth of thinking: depth, breadth, logic, Flexibility

6. Self-confidence: What have you learned about yourself in the past three years?

7. Effective communication skills: Please tell me what others (leaders) think of you You?

8. Work experience: (Is it difficult to transfer the original knowledge and skills, and does it require a long time to learn and accumulate)

What experiences in your previous work experience do you think can be used? Support your application qualifications?

What qualifications do you think you lack most to be qualified for the position you are applying for? What aspects of knowledge, experience and skills do you need to improve and add?

Discuss Talk about the similarities and differences between your current position and the position you are applying for. If you are hired to take on this position, how will you enter the role as soon as possible?

9. Ability to continue learning: What do you think the future of this industry will be? What is the most important problem faced in the past ten years, and how do you cope with future changes?

10. Self-assessment: What qualities in your previous job made you a valuable employee of the company? < /p>

11. Goal positioning: What reasons lead you to consider leaving your current company?

12. Time concept: Please give an example of how you usually plan your day (or week)?

13. Management ability: How have you ensured that employees respect and trust you in the past?

14. Obedience awareness: Do you like to be controlled?

15. Values: What are your management concepts, and how did these concepts guide your previous work?

16. SWOT analysis (strengths, weaknesses, opportunities, challenges)

Self-introduction for the interview:

Hello, first of all, let me introduce myself. My name is XX. I am the HR director of the Human Resources Department of XX. You are welcome to come for the interview on time today.

Telephone interview notification:

Hello, sir! We are from the human resources department of XX Co., Ltd. Can you please answer the phone? It is like this. Our XX company is now recruiting XXXXX. Please check online After reading your resume, I would like to invite you to the company for further understanding and communication. I wonder if you XXXXX are available? I will send the company's interview instructions to your email later. Please check it. Thank you.

1. For personnel below the supervisory level:

Hello, Mr. or Miss, we are from the Human Resources Department of XX Co., Ltd. We received your application for our company on the company's recruitment website. We have read your resume carefully. We feel that the content of your resume matches the requirements of our current position. We would like to make an appointment with you to come to the company for a face-to-face interview. At the same time, you can also have a better understanding of our company. Can you do it tomorrow? XXXX After a while, I will send the company's interview instructions to your email. Please check it. Thank you

< p>　2. Positions above the supervisory level:

Manager or general manager, hello, we are from the Human Resources Department of XX Co., Ltd. Is it convenient to answer the phone now? If it is automatically delivered, you can say: Recruiting in the company I received your resume online. The position we are recruiting is. Is it convenient for me to chat with you? After getting the other party's approval, you can chat with the other party about the position (telephone interview); if the conversation is okay, Say: I want to make an appointment with you to come to our company and we can discuss it in detail. Is this time convenient? If the other party says it is not convenient, just change the time. If the other party says it is convenient, then, after a while, I will send you the company’s interview instructions. Please check it in your email, thank you.

3. If it is a downloaded resume:

Hello, is this Mr. (Ms.) XX? We are from the Human Resources Department of XX Co., Ltd. Is it convenient to answer the phone? Get the other party’s After approval, you can chat with the other party about the position (telephone interview); if the conversation is ok, just say: I would like to make an appointment with you to come to our company for more detailed discussions. Is this time convenient? If the other party says it is not convenient , just change the time, if the other party says it is convenient, then, after a while, I will send the company's interview instructions to your email, please check it, thank you.

4. If the resume found is for an employed person:

Hello, is this Mr. (Ms.) XX? We are from the Human Resources Department of XX Co., Ltd. Is it convenient for you to answer the phone? If the other party is impatient, you can say, I'm sorry to bother you like this, but I feel from your resume that your ability is indeed very good. Let's chat, okay?;hr Interview Skills and Conversation 2 < /p>

Q&A skills

(1) Grasp the key points and be clear. Generally speaking, when answering a question, the conclusion should come first, and the discussion should come later. The central idea should be expressed clearly first, and then the narration can be made.

(2) Tell the whole story clearly and avoid abstraction. Recruiters ask questions because they want to know the specific situation of the job seeker. They must not simply answer with "yes" or "no". Some need to explain the reasons, and some need to explain the degree.

(3) Confirm the question and avoid answering the question. During interviews, it is common for recruiters to ask questions that are so big that they don’t know where to start from, or for job seekers to not understand the meaning of the questions. "Are you asking such a question..." Repeat the question and confirm its content, so that you can be on target and avoid answering the question in the wrong direction.

(4) Silence appropriately after telling the facts. Be on your best footing and think carefully about your answer.

(5) Treat him calmly and not be surprised. There are many recruiters who are cunning and eccentric, who may be deliberately provocative and embarrassing. This is not a "bad intention" but a tactical question to keep you from knowing what it means. Deliberately asking impolite or embarrassing questions is intended to "severely injure" the candidate and test your "adaptability" and "resilience." If you retaliate and speak harshly, you are making a big mistake.

(6) To know something is to know it, and to know something is to know it. During interviews, we often encounter questions that we are not familiar with, that we were familiar with but have now forgotten, or that we don’t understand at all. Faced with this situation, it is a mistake to avoid the problem, and it is even more clumsy to force it. Admitting one's shortcomings sincerely and frankly will win the trust and favor of the recruiter.

Questioning skills

If the recruiter asks you if you have any questions during the interview, you can ask some appropriate questions, and you should focus the questions on the recruiter’s needs and how you can meet these needs. Self-promotion through asking questions is very effective. The questions asked must be closely related to the work tasks and responsibilities.

You can ask questions such as: the responsibilities involved in the position you are applying for and the challenges faced; what results should be achieved in this position; the relationship between the position and the department to which it belongs and the relationship between the department and the company Relationship; what are the typical tasks of this position. Of course, be careful not to ask for information about the company that can be obtained through prior knowledge. This will make people doubt whether the purpose of your interview is clear.

Conversation skills

(1) Conversation should take its course. Don't misunderstand the topic, don't be too stubborn, don't monopolize the topic, don't interrupt, don't say flattery, don't waste your breath.

(2) Pay attention to the other party’s reaction. A very important point in a conversation is to grasp the atmosphere and timing of the conversation, which requires always paying attention to the other party's reaction. If the other person's eyes or expression show that they have lost interest in a topic you are talking about, you should find a sentence or two to stop the topic as soon as possible.

(3) Have good language habits. Not only is the expression fluent and the words used appropriately, but equally important is the way you speak.

In addition, we must be wary of phenomena that easily damage the artistic conception of language: excessive use of modal particles and colloquialisms, which not only hinders the listener's coherent understanding, but also easily makes people bored.

Conversation mentality

As a fresh graduate participating in recruitment for the first time, how to correct your mentality is largely related to the success or failure of recruitment.

(1) Show your true self. During the interview, avoid pretending and covering up, and be sure to show your true strength and true character. Some graduates deliberately shape themselves during the interview. For example, they are obviously introverted and not good at talking, but they try their best to appear outgoing and talkative during the interview. Such a result is unnatural, difficult to escape the eyes of experienced recruiters, and is not conducive to one's own development. Even if you pass the interview, the human resources department will not arrange suitable positions based on your performance during the interview, which is also harmful to your career.

(2) Face the recruiter with an equal attitude. If you can treat the recruiter with an equal attitude during the interview, you can avoid nervousness. Especially when answering case analysis questions, you must have the mentality that I am discussing this issue with the recruiter, rather than thinking that he is testing myself. In this way, it is possible to make many wonderful discussions.

(3) Be honest and honest. Recruiters generally believe that being a person is better than doing things. Therefore, job applicants must answer questions honestly during the interview. An HR director of a company said that he once interviewed a girl. During the interview, she said she had a boyfriend, but after she joined the company, she said she did not have a boyfriend. Asked her why, she said she had read in some books that having a boyfriend would give people the impression of being stable and responsible. In fact, this is very bad. Cheating during the interview is not conducive to future development.

The last step of the interview

(1) Say goodbye at the right time. An interview is not a small talk or a negotiation. In a sense, an interview is a communication between strangers. The length of the conversation will depend on the content of the interview. When recruiters think it's time to end the interview, they often say some suggestive words:

——I appreciate your attention to this work in our company.

——Thank you for your concern about our recruitment work. We will notify you as soon as we make a decision.

——We already understand your situation. You know, we have a few more applicants to interview before we make a final decision.

After hearing such hints, job seekers should take the initiative to leave.

(2) Goodbye politely. The etiquette at the end of the interview is also a weight for the company to evaluate and recruit. The key to success is to first not appear restless and eager to leave before the recruiter ends the conversation. Secondly, when leaving, you should thank the other person for taking the time to interview you. When leaving, if any secretary or receptionist has received you or entertained you, you should also say thank you and say goodbye to them. A graduate came to Shenzhen to apply for a job. During the interview, he introduced himself sharply and said "goodbye" at the end. He even skipped shaking hands and walked away. The recruiter who received him smiled bitterly and shook his head: If someone with personality and sharpness can be tolerated, then someone who doesn't even understand basic etiquette "cannot afford" and cannot cooperate with him.

HR Interview Skills and Speaking Techniques Part 3

1. HR Interview Skills

First of all, the skills of interview questioning methods

1) Closing style

< p> Just answer "yes" or "no". Such as "Do you understand this position?", "Do you like doing ××× (a certain position)?". This type of questioning is bright and concise, but it is best to use it sparingly because it does not encourage candidates to speak.

2) Open-ended

Open-ended questions force candidates to answer "What do you think of the current market situation?".

Open-ended questions are the most correct and widely used questioning method.

3) Guidance

The purpose of the question is to guide the candidate to answer the answer you want. For example, "What do you think of the current market situation? ...Isn't it very good?"

Generally speaking, this kind of question is best avoided unless you know it well.

4) Hypothetical

Use "what if" questions, such as "If you negotiate with a customer, how will you arrange it?". If used properly, it is likely to allow you to understand the candidate's ideas and abilities.

5) Single-choice type

The question requires the applicant to choose the lesser of two evils. For example, "When you changed jobs, did you think you were incompetent? Or did you think you were too conceited?" This kind of question is too much and should be avoided.

6) Polynomial

Ask several questions in succession at the same time. For example, "What did you do in your previous position? What are its characteristics? What are your advantages and disadvantages in the position?" This kind of question is difficult to get a perfect answer.

Secondly, HR questioning skills

Before the interview, it is best for HR to prepare relevant questions so that you can "know what you know", thereby increasing the chance of successful recruitment:

1) What kind of interpersonal communication skills and technical skills does the applicant need to be qualified for the relevant position?

2) How long do I need the applicant to work in the relevant position?

3) If the candidate’s work performance is unsatisfactory or the job requirements are too high, what difficulties will I face?

4) In what form will I cooperate with the applicant?

2. Things to note in HR interviews

1. Let yourself relax

Some HR like to use recruitment interviews to prove to other senior colleagues that they have excellent interviewing skills, or to impress the candidates. They are eloquent and may ask questions that are extremely difficult to answer, causing the interview atmosphere to develop in a negative direction.

This kind of behavior will first distract the HR and make it difficult to concentrate on preparing for the interview; moreover, experienced applicants will take advantage of the opportunity and recite the lines they have prepared while the interviewer is busy. Come out and lead HR into the misunderstanding of the interview and make the wrong recruitment decision.

It is recommended that HR interviewers should pay attention to calm themselves down. You can put the interview questions that were originally prepared into the file folder, and now look at the "Interview Evaluation Scale" to review various aspects that you want to understand during the interview. Job performance,dimensions.

2. Let the applicant relax

HR may think that by seeing how the applicant reacts under pressure from strangers, he will have an idea of ??his or her future work performance. But the actual situation is that there are only a few positions in the company that require employees to respond quickly and appropriately in front of strangers. Only interviews that make the candidates relax can truly judge the level of the candidates. HR Interview Skills and Speaking Techniques Part 4

1. Basic etiquette in interviews

(1) Once you have made an appointment with the employer for the interview, you must arrive 5-10 minutes in advance The interview location can show the sincerity of the job seeker and give the other party a sense of trust. At the same time, you can adjust your mentality and make some simple instrument preparations to avoid rushing into the battle and being in a hurry. In order to do this, you must keep in mind the time and place of the interview. Students who are qualified are best to go there in advance to avoid being late due to temporary inability to find the place or delays on the way. If you are late, you will definitely leave a bad impression on the recruiter and even lose the opportunity for an interview.

(2) Don’t be nervous when entering the interview situation. If the door is closed, knock first and get permission before entering.

The action of opening and closing the door should be gentle, calm and natural. When meeting, you should take the initiative to say hello to the recruiter, and the title should be appropriate. Do not rush to take a seat when the employer does not ask you to sit down. When the employer asks you to sit down, say thank you. Maintain good posture after sitting down, and avoid being careless, looking around, or being indifferent, so as not to cause resentment. When leaving, you should ask if you have anything else to ask. After receiving permission, you should stand up with a smile, say thank you and say goodbye.

(4) Throughout the entire interview process, continue to behave elegantly and generously, speak modestly and cautiously, and have a sincere and enthusiastic attitude. If the employer has more than two examiners, you should look at whoever answers the question, and you should look around the other examiners in a timely manner to show your respect for them. When talking, you should pay attention to the other party in a timely manner. Don't look around to appear careless, and don't lower your eyelids to appear lack of confidence. It is also unwise to argue with the employer about a certain issue excitedly. It is beneficial to calmly maintain a neither humble nor overbearing demeanor. . Some employers specifically ask some unreasonable questions to test your reaction. If they are not handled well, it is easy to lose your sense of proportion, and the interview results will obviously not be ideal.

2. Candidates’ language use skills

Your language expression art in the interview hall marks your maturity and comprehensive quality. For job candidates, mastering language expression skills is undoubtedly important. So, how to properly use conversation skills in interviews?

(1) Clear speech, fluent language, elegant and generous. When talking, pay attention to accurate pronunciation and clear enunciation. Also pay attention to controlling the speed of speaking to avoid stumbling and affecting the smoothness of the language. In order to increase the charm of language, you should pay attention to beautiful rhetoric, avoid using catchphrases, and avoid impolite language.

2) The tone is calm, the intonation is appropriate, and the volume is moderate. During the interview, pay attention to the correct use of language, intonation, and tone. When greeting, you should use intonation, emphasizing the tone and adding a drawl to attract the other person's attention. When introducing yourself, it is best to use a gentle declarative tone instead of exclamatory or imperative sentences. Too loud a sound can be annoying, and too quiet a sound can be difficult to hear. The volume should be determined according to the conditions of the interview site. The voice should not be too loud when two people are interviewing and the distance is close. The voice should not be too low when the interview is in a group and the venue is open. The principle is that every employer can hear you clearly.

(3) The language should be subtle, witty and humorous. In addition to expressing clearly when speaking, you can use humorous language when appropriate to add a simple and pleasant atmosphere to the conversation, and also show your superior temperament and calm demeanor. Especially when encountering difficult-to-answer questions, witty and humorous language will show your intelligence, help to avoid danger, and give people a good impression.

(4) Pay attention to the listener’s reaction. A job interview is not like a speech, but closer to a normal conversation. During the conversation, you should always pay attention to the listener's reaction. For example, if the listener is absent-minded, it may mean that he is not interested in what you are saying, and you have to try to change the topic; listening attentively may mean that it is difficult for the other party to hear clearly because your volume is too low; frowning and shaking the head may mean that your words are inappropriate. at. According to these reactions of the other party, you must timely adjust your language, tone, tone, volume, rhetoric, including presentation materials. Only in this way can a good interview result be achieved. HR Interview Skills and Speaking Skills 5

1. Focus on the present and avoid the transfer of ideas

We often have a habit of communicating in the workplace, which is that it is easy to be triggered by something during the conversation. Migration of ideas. When communicating with others, it often triggers self-association and experience, and the attention will shift from the conversation to one's own thoughts. At this time, the other party's words are not actually listened to.

There are also some partners who have a lot of things to do. While a conversation is going on, seven or eight other things are still going on in their minds. For example, this meeting will be over in a while, and I have to go see if the boss is there. , I have a great idea, be sure to remember and ask about it later... No matter which situation occurs, our attention has been transferred at this moment, and such a result will make the conversation inefficient.

There is only one way to avoid this situation: be in the moment, live in the current situation, communicate with the other party out of curiosity, and don’t worry about other things. Those have nothing to do with the conversation. The moment What matters most is the person in front of you.

If you can't do it, it means you have more important things to do, so you might as well stop the conversation immediately.

2. Don’t be a teacher

As the experience becomes richer, we are more willing to share our own experience. We really hope that our sharing can help others, but we ignore it. The other party doesn’t think so. He needs someone to talk to, but he doesn’t need you to teach him anything.

If you want to express your opinions in a conversation, then using an inquiring tone is far more likely to arouse everyone's screams than a condescending, experienced, irrefutable, and convincing tone. . Because any expression like that can quickly close the door to a conversation.

You also need to understand that every conversation is actually a unique learning opportunity, and your learning first comes from heartfelt communication. Bill Inay said: "Every person you are going to meet has something unique."

3. Try not to start with "no"

The most important thing to attract the other person's attention in the conversation A good way is to say "no": "Your point of view is wrong, I don't agree with your opinion, I oppose your opinion..." Long-term education makes us believe that things are dualistic, especially when facing major events. Everyone feels that they hold the only correct view. Therefore, I habitually deny the other party first to prove the correctness of my own point of view. Little do they know that this way of expressing opinions will lead to arguments, confrontations, and debates, which may ultimately end in an unpleasant breakup.

If you want to express your own position, then just express your own opinion directly. There is no need to deny other people's ideas.

4. Use open-ended questions

The biggest advantage of open-ended questions is that they can open up our conversations and allow more ideas, thoughts and opinions to be expressed. We can choose to ask open-ended questions using “who, what, when, where, why or how”. Closed-ended questions limit the answers to a narrow range. We interview the bride at the wedding: "Do you feel happy now?" The answer is only "yes" or "no"; if we ask: "What makes you smile so happily? What does this feeling look like? And Is there any?" The effect is obviously different.

Open-ended questions make it easier for the other party to describe a specific situation and gain the possibility of a more in-depth conversation.

5. Let ideas "gut" out

During the process of a good conversation, good ideas "gut" out. This word was something I felt strongly about at a book club and blurted it out. At that book meeting, our focus was always on the topic under discussion. Our thoughts were flying. A large number of ideas burst out of our minds. They were not the ones that were running in our heads when other people were speaking, but what we were doing on the spot. Being stimulated by other people's conversations comes naturally. I later used the word "gush" as my concluding speech, and everyone present agreed with it.

The key to "yong" is that when others speak, you have to focus on the conversation itself, rather than focusing on how I should word it when it is my turn to speak later. Just let everything go as it goes, because everyone is born different. When you don't need to find differences in opinions with others, that's when the differences begin.

6. If you don’t know, just say you don’t know.

A boaster is definitely not a popular talker. Some partners may want to be valued by everyone, but the best way is to be careful in what they say and do during the conversation. Don't become unpopular because of your recklessness, and don't affect everyone's mood and atmosphere by pretending not to understand. After all, there is no wall that is airtight.

If you don’t know or understand, then just say it directly. This is a good learning opportunity.

7. Don’t compare your own experience with others

Once upon a time, a friend told me about an accident in which he was rear-ended by three cars on a viaduct in Shanghai. , I brought up the accident where I was hit by a bus two days ago, and then started to introduce how I handled it, what difficulties I encountered at the time, how I negotiated it later, etc. After a conversation, I realized that I talked a lot but cared very little about him. In the end, I didn’t even figure out the simple fact of whether he was rear-ended while driving or in a taxi.

Later I found out that he wanted to tell me that not only did they handle the matter well, but they also built an "elevated rear-end group" to commemorate the day they met.

Slowly I discovered that everyone’s experience is unique. When your friend talks about his experience, what we need to do is to listen carefully and don’t rush to compare with yourself. Don’t be anxious either. Sharing his experience with others is meaningless to him. Because you are you and he is him, and the life trajectories are completely different, it is necessary and possible for everyone to communicate.

We don’t need to prove how capable you are or how painful you are through conversation, or even sell yourself through conversation.

8. Try not to repeat what you have said

“Say important things three times”, this is a meme in WeChat Moments a few days ago. However, if you keep repeating what you have said during a conversation, I am afraid that people's perception of you will change. People will perceive you as a strong, aggressive, and difficult person to deal with. At home and at work, this kind of communication will drive other people away from you. Who wants to be with someone who constantly emphasizes the importance of things?

9. Be concise and to the point, don’t talk nonsense

Few people can do this, especially when the other party expresses interest in your affairs. We are always prone to make the mistake of Mrs. Xianglin, stating everything to the other party in every detail, but who really cares. Try to be concise and to the point in your conversation. The fewer irrelevant details the better. People really don’t care about your details. They care more about who you are and what kind of connection they can have with you. . Setting aside time for more in-depth communication and discussion will help achieve these results.

10. Listen carefully

Dr. Covey once said: Most of us listen not to understand, but to respond. In the conference room, how much of our listening is to understand the other party's position and point of view, rather than to counterattack and seize the loopholes in the other party's speech to give him a fatal blow? If we sit face to face just to express our own opinions and make ourselves the center and focus of the meeting, isn't this just contrary to the nature of the conversation?

Have a curiosity like a child, discover, listen, and explore everyone's point of view, knowing deeply that everyone has different wonderful things behind them. Let's say as little as possible and be ready to be surprised!