123 15 not accepted. What do you mean?

The rejection of 123 15 does not mean that consumers can't solve the problem at all. Consumers can respond by verifying problems, resubmitting complaints, seeking complaints from other platforms, seeking legal aid or third-party mediation. It is important for consumers to provide sufficient evidence and information to ensure that the contents of complaints comply with relevant regulations, so as to increase the chances of accepting complaints. At the same time, consumers should also enhance their consumption awareness, improve their ability to defend their rights, and avoid or reduce disputes with businesses.

123 15 is not accepted, which means that the consumer's complaint has not passed the platform's review and cannot enter the processing procedure. The main reasons may include the following aspects:

1. does not fall within the scope of acceptance of 123 15: 123 15 mainly deals with complaints related to product quality and service issues such as product quality and after-sales service. Platform 123 15 may not accept the complaint if it has nothing to do with it, such as matters beyond the administrative scope of this department.

2. Incomplete or non-compliant complaint information: When submitting a complaint, consumers need to provide relevant evidence and information for the platform to review and handle. If the necessary information is missing, or the complaint submitted does not conform to the legal provisions, the platform 123 15 may require consumers to supplement or modify the complaint, otherwise it may not be accepted.

3. The complaint content is vague or untrue: If the complaint content does not clearly describe the problem or contains false statements, the platform 123 15 may require consumers to provide more detailed information or evidence. If the consumer cannot provide sufficient evidence to support the complaint, the platform may not accept it.

123 15 inadmissible.

(1) The defendant is no longer liable for breach of contract for goods that have exceeded the warranty period or have exceeded the warranty period after purchase;

(two) the mediation agreement has been reached and implemented, and there is no new situation or new reason;

(three) the court, arbitration institution or other administrative organ has accepted or handled it;

(four) consumers know or should know that their rights and interests have been infringed for more than one year;

(five) consumers can not prove that their rights and interests have been infringed;

(six) does not comply with national laws, administrative regulations and rules.

123 15 matching conditions

(a) there is a clear defendant; (Be sure to know the specific business information, such as store name, address, telephone number, etc. Before you complain. )

(2) Having specific appeal requests, facts and reasons;

(3) Within the jurisdiction of the administrative department for industry and commerce; (The jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction covers both functional and territorial aspects)

(four) consumers need to buy, use goods or receive services for daily consumption.

123 15 can only be accepted if certain conditions are met. If it can't be solved, 123 15 will provide you with a solution idea, and 123 15 will directly call the city and distribute it to all districts. You can continue to call 12365438+.

After receiving the complaint, the consumer association shall make a decision on whether to accept it within seven working days. If it is not accepted, a letter of refusal shall be issued. After accepting a complaint case, mediation should generally be conducted within fifteen working days. If the case is complicated and special, it may be extended to three months with the consent of both parties.

Legal basis:

Paragraph 4 of Article 14 of the Price Law stipulates that

Operators shall not use false or misleading price means to trick consumers or other operators into trading with them. This kind of illegal price behavior is usually called price fraud, also known as deceptive price expression, which refers to the behavior of operators using false or misleading price conditions to trick consumers or other operators into trading with them.