Is 12345 appeal useful?

Useful

1. Functions of the 12345 service hotline

The 12345 service hotline is an important service provided by the government to the citizens. Its main functions include policy consultation, Complaints and reports, suggestions and opinions, convenient services, etc. Citizens can consult the hotline on various issues and learn about relevant policies and regulations. They can also complain or report problems they encounter and ask relevant departments to handle them. At the same time, citizens can also make suggestions and opinions to the government through the hotline and participate in social management and public affairs affairs.

2. 12345 Complaint Handling Process

When citizens call the 12345 hotline to raise a complaint, the hotline will handle it according to the prescribed process. The operator will record the content and contact information of the citizens in detail; then, based on the nature of the appeal and the departments involved, the appeal will be transferred to the relevant departments for processing; after receiving the appeal, the relevant departments will conduct an investigation and verification, and provide the processing results as soon as possible ; The processing results will be fed back to citizens through phone calls, text messages, etc. to ensure that citizens’ demands are properly handled.

3. The effect of 12345 appeal handling

The 12345 service hotline has achieved remarkable results in handling citizens’ appeals. Through the operation of the hotline, relevant government departments can promptly understand the needs and problems of citizens and take effective measures to solve them. This not only improves the efficiency and quality of government services, but also enhances citizens' trust and support for the government. At the same time, the operation of the hotline also promotes interaction and communication between the government and citizens, helping to promote social harmony and stability.

To sum up:

The 12345 appeal is useful. As a government service hotline, 12345 plays an important role in solving citizens' problems and difficulties. Citizens can make inquiries, complaints, reports and suggestions on various issues by calling the hotline, and relevant government departments will respond to and handle citizens' demands in a timely manner. The operation of the hotline not only improves the efficiency and quality of government services, but also enhances citizens' trust and support for the government. Therefore, when citizens encounter problems, they can actively appeal through the 12345 hotline and seek help and support from the government.

Legal basis:

"Constitution of the People's Republic of China"

Article 41 stipulates: "Citizens of the People's Republic of China Have the right to make criticisms and suggestions for any state agency and state functionary; have the right to lodge complaints, accusations or reports to relevant state agencies for any illegal or dereliction of duty by any state agency or state functionary, but must not fabricate or distort facts Make false accusations and frame ups. Relevant state agencies must investigate the facts and deal with them responsibly. No one may suppress or retaliate against people who have suffered losses due to violations of citizens' rights by state agencies and state personnel. The law provides for the right to compensation.”