My 163 email is always stolen

If you forget your password, or you can't log in to your account using it, you can fix your password or get your account back in any of the following ways:

1. Via birthday and password reminders Questions/Answers

2. Through confidential email

3. Through associated mobile phone

4. Through security code

5. Through NetEase Customer Service Center

1. Prompt questions/answers by birthday and password

· Fill in your pass user name and your registered birthday, and click "Next";

·Answer the password prompt question, new password and security code you set, and click "Next";

·Submit successfully and complete the new login password setting.

2. Via confidential email

·Fill in your pass username and your registered confidential email, and click "Next";

·Submission successful, We will send a confirmation email for setting a new login password to your confidential mailbox;

·Please follow the prompts in the email, click on the link to change your password, and reset your password within three days;

·Fill in your pass username and new password, and click "Next";

·Submit successfully and complete the new login password setting.

Warm reminder: If you do not receive the email, or the validity period exceeds three days, you can request to send the email again; some email addresses may not receive the confirmation email from us. It is recommended that you use other NetEase The email address serves as your confidential email address, such as: 3G super large capacity (free 280 MB network disk) NetEase free email address username@126.com, or 188 Fortune Mail which provides distinguished services.

3. By linking a mobile phone (Note: Your pass must have been linked to a mobile phone before you can use this service)

Mobile users: Use your mobile phone to write a new password for SMS LS ( For example: LS 618816) and send it to 163001001

China Unicom users: Use your mobile phone to write a new password LS# (for example: LS#618816) and send it to 916301001

After the sending is completed, you You will receive a text message indicating that the password has been set successfully. Please log in again using your latest new password.

Fee: 1 yuan/time

4. Pass security code

·Enter the pass account number, security code and set a new login password, click " "Next step";

·If the username and security code are correct, you can complete the new login password setting.

5. Through NetEase Customer Service Center

If you are unable to retrieve your password through the above methods, or if you find that others are illegally using your account or exploiting security vulnerabilities, please contact us immediately NetEase Customer Service Center.