What should I do if Taobao returns and refuses to express?

If the logistics information of online shopping goods has been displayed and is on the way to the destination to be signed, the recipient can directly contact the courier outlet on the information display page, or inform the merchant to contact the courier to return the goods. After the negotiation, he can check the latest logistics information to determine whether the goods have been rejected.

2. Express delivery to the express cabinet

If the courier is temporarily stored in the courier cabinet, take it out first, then click Initiate Rejection in the courier cabinet screen, click Reject Express within 60s after the page shows that the pickup is successful, manually enter the courier number of the item after scanning, click Finish, and then confirm that the delivery status is displayed as "Rejected Success".

3, door-to-door/delivery rookie station

If the customer needs to sign for the courier, he can directly tell the courier to refuse to sign when the courier delivers the goods to the door, so that the courier can return the goods to the original place of delivery.

However, if there is no door-to-door delivery service, but you receive the courier at the rookie station, you can contact the person in charge of the rookie station in time after receiving the courier and receiving the text message, inform that the courier needs to be rejected, and fill in the return application on the online shopping page. After that, check whether it has been updated to "Rejected Return of Parcel" on the courier information page, and wait for the refund to be completed after checking the next page.