I bought the train ticket, and Alipay showed that the payment was successful, but there was no order on 12306. I went to the train station and asked, but it wasn't. What's going on here? money

First, check the payment record of Alipay, find the ticket purchase record and save the screenshot.

Second, contact the staff 12306 to reflect the situation.

Third, this is a system problem. It has happened before, and money will be returned to individuals.

The correct search order needs to be viewed in 12306APP. The specific operation method is as follows:

1. Open 12306APP in your mobile phone, find the ordering option at the bottom of the home page, and click Enter.

2. Enter the order page, find the payment option in the train ticket order, and click this option to enter the paid order page.

3. On the paid order page, you can query the reserved train tickets, and click on the order to view the details of the train ticket order.

4. After entering the train ticket order details page, you can view the information of the train ticket, such as departure station, terminal station, boarding date, departure time, arrival time, passengers, seats and so on.

Precautions:

Tickets for the same train on the same date can be purchased with valid identity documents, but when children do not have identity documents, they can use the identity information of their peers to purchase children's tickets again in the same order.

After the user purchases the ticket successfully, he jumps to the "Booking Successfully" page to prompt the user, and automatically saves the order information in the user's "My Order". At the same time, email notification is sent to the mailbox provided by the user when registering, and notification message is sent to the notification channel selected by the user in Notification Settings. Please check it in time.