What do customers say when they call you back?

The first type

1. You should first explain your identity: "Hello! I am **, sorry to bother you..." to eliminate the customer's distrust.

2. There should be polite words: Can I interrupt you for a minute?

3. The purpose of the call should be explained simply and clearly. Let the customer understand why you called him, and you can also find out the customer's attitude most effectively.

4. Make an appointment for face-to-face communication time and method.

5. Conclusion for customers who are good at communicating: Thank you. For your health needs, you can call me at any time. My phone number is *****. Okay, let’s chat first. Getting here? It’s a pleasure chatting with you. I hope I can serve you. I wish you success in your work and good health.

The second type

1. Hello, I am **, sorry to bother you, we sent you **’s text message some time ago, did you see it? (Let the other party answer and give space for interaction)

A. Say you have seen it, and ask: What do you think of **? The following situation is based on the customer's answer. If you have any idea about genetic testing For those who have a certain understanding, first praise them for their advanced scientific and technological knowledge and attention to information, and then supplement or explain based on their incomplete understanding.

B. For customers who say they haven’t read it but are interested, you can have a simple and effective explanation with them.

C. For customers who say they have not seen it and are not interested in it, you can communicate other content with them and let them talk to us, so as to understand the customer's situation and ideas, and even let them promote themselves. product.

D. If you are definitely not interested, don’t want to say more, or have an extremely bad attitude, you should end the conversation politely and tactfully.

In addition, no matter what the final return visit is, the customer's information should be recorded in a timely manner on the customer management software, such as Haowen Business Cloud Notes. You can also make plans before the return visit to prevent things from being missed.