Samsung 9100g cannot receive text messages after upgrading to Android 4.0 system

Dear Samsung user:

Based on your description, we recommend that you:

1. It is recommended that you restart your phone

2. Try moving the location, which may be related to the signal in your location.

3. Whether to set an upper limit for SMS reception, it is recommended to turn it off.

4. Whether third-party communication software is installed, it may receive text messages on your behalf. It is recommended to uninstall it.

5. Try changing to another SIM card, shut down and restart to observe.

6. Back up important data and restore factory settings. Operation method: Settings-Privacy-Restore factory settings.

If the problem persists, it is recommended that you bring your purchase invoice and warranty card and send your phone to the nearest Samsung service center for testing. Please click the following link to check the specific location: .samsung.com/support/ServiceLocations.asp

It is recommended that you make an "appointment in-store" maintenance application on Samsung's official website to enjoy priority maintenance services: /pre-booking

After the appointment is successful, please bring your machine, invoice and warranty card to visit the service center you reserved on time.

For comments, suggestions, and complaints, please click: support.samsung.com.cn/survey