How to refuse Taobao's express delivery?

There are two express ways to reject Taobao:

Method one,

1, you can directly refuse the visa if you don't receive the goods. There are two ways to inform you by text message and telephone.

The text message tells you to reply to some letters, refuse the visa and do as required. If it's a phone call, you have to explain to the courier that you don't want it, and the express will be returned the same way.

2, in the process of express return, you need to pay attention to whether your logistics status is normal. Whether the express mail hasn't been updated or stopped for a while on the way back. Contact the courier company in time and ask about the status of the express mail.

Method two,

1, use official website to check the regional outlets of express delivery and find the contact information, and check the telephone number of the express delivery company in your area, such as "xx City". Write down your order number, ask the staff to help you check, call for help, tell you that you need to return the courier and get a refund, and return the courier to the seller.

2. After the logistics shows that the express mail has been received by the seller, contact the seller through Wang Xin or Ali Wangwang or telephone to confirm whether the seller has received the express mail, and apply for a refund step by step after confirmation.

Extended data:

1. The seller shall ensure that the default return address he has filled in is correct. After the return agreement is reached, if one or more return addresses need to be specified, the buyer's consent is required. Otherwise, the buyer can choose to return the goods according to the return address given by Taobao platform system, and the risk that the goods cannot be delivered after the return is borne by the seller, and the transaction supports the buyer to refund.

2. Except for purchase transactions and overseas transactions (including official logistics and overseas direct mail), the return address provided by the seller shall not be outside Chinese mainland without the consent of the buyer, and shall be consistent with the delivery place shown in the "Freight" or "Distribution" section of the product page.

3. If the buyer and the seller reach a return agreement offline, the buyer shall return the goods within the return time specified by the system. If the buyer fails to return the goods due to overtime, and requests to return the goods again for the same problem or rights protection reasons, he should negotiate with the seller himself, otherwise Taobao has the right not to handle it.

4. After returning goods according to these rules, the buyer shall fill in the waybill number or notify the seller in time. If the buyer still doesn't know the waybill number when the seller signs for the goods, and the seller claims that the surface does not match, Taobao will allocate the burden of proof according to the actual situation.

5、? If the buyer returns the goods by collect or the seller requests the buyer to return the goods by collect, it shall obtain the consent of the other party in advance and clarify the carrier and freight matters with the other party. If the buyer applies for a seven-day return without reason, it shall be implemented according to the relevant rules of seven-day return without reason announced by Taobao.

6. If the seller violates the "return specification", the buyer cannot complete the return or the goods are no longer suitable for return, the transaction supports a refund.

7. If the buyer violates the "return and exchange regulations", the seller fails to receive the return or refuses to sign for it, the transaction supports payment, and the buyer bears the risk of damage or loss of the goods.

Taobao rules-Taobao platform dispute handling rules