Samsung I8268 mobile phone, there is no prompt tone or status bar in the incoming SMS, but there is prompt and display in the incoming MMS, so it is not good to restore the factory settings.

According to your description, when there is no sound in the SMS, please refer to the following:

1, Settings-Equipment-Sound-Volume-Notification Adjustment.

2. SMS-Menu-Settings-More-Try to choose another sound again.

3. Check whether the phone is in silent mode.

4. Press the button on the standby screen to adjust the volume of the ringtone (this operation can also exit the vibration only mode).

5. Play the song to test whether there is sound, and if there is sound. It means that the speaker is not damaged.

6. Back up mobile phone data (phone book, SMS, multimedia files, etc.). ), restore the factory settings (Settings-Reset-Restore Factory Settings), and eliminate the causes of system errors.

If the fault still exists, I suggest you take the three-guarantee certificate of your mobile phone and send it to the nearest Samsung service center for inspection and maintenance. For more information about the service center, please visit.

It is recommended that you apply for "booking to the store" in Samsung official website and enjoy priority maintenance service:/pre-order.

After the appointment is successful, please bring your machine, invoice and warranty card to the service center you reserved on time.

If you have any comments, suggestions and comments, please click: support.samsung.com.cn/survey.