Summary of five selected bank account managers' work

When the work reaches a certain stage or comes to an end, it is necessary to go back and carefully analyze the work done by the research institute, affirm the achievements, find out the problems, sum up the experiences and lessons, raise awareness, make clear the direction, and express these in words, which is called work summary. The following is a summary of my selected works, I hope you like it!

Summary of bank account manager's work Part I

I. Work results

20 14 under the care and guidance of the president and leaders of the branch, I became familiar with the new working environment in a short time. During my work, I seriously studied various financial laws and regulations, actively participated in various learning activities organized by banks, and constantly improved my theoretical quality and business skills. In the new working environment, there are some shortcomings in work experience and marketing skills. In addition, the branch has set up a new foreign branch and is going to start work. In my work, I always strive to win customers' support for our business, expand the number of my own customers, collect information and seek support through high-quality services and professional services in a relatively short period of time, and successfully market a large number of high-quality customers and businesses such as _ _ _ Famous Wine Trading Center, _ _ _ City Electric Power Industry Company and _ _ _ City SME Service Center. Although the current book contribution is not great, it will be stored for future use. By the end of 65438+February, personal accumulated deposits exceeded 22 million yuan, and the average daily income exceeded180,000 yuan, and new breakthroughs were made in payroll, PS merchants, notice deposits and other businesses.

Second, the responsibility on the shoulders.

Since I became an account manager, I have deeply understood and felt the responsibility and mission of this position. The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank. The way and manner of communication with customers represent the image of our bank. I always learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the way of running forward. Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, and go deep into customers. When there is no bus, take the bus, as always, rain or shine, and carry out daily maintenance for different customers, even if it is a short message greeting, which represents our bank's yearning for customers. Answering questions for customers with enthusiasm and patience, facing customers calmly with a relaxed attitude and a kind smile, conveying the information I want to know to customers quickly and clearly, communicating well with customers and achieving good results, and winning the general recognition of customers for my work. In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. In 20 1 1 year, the accumulated loan was more than 33.5 million yuan, and the loan was paid off on time by 64 1 10,000 yuan, among which none of the non-performing loans and non-performing credit occurred, which realized personal compliance while obtaining high-quality operating profits and ensured the safety of credit funds.

Third, the existing problems

In the past year, although I made some achievements in various aspects, I also clearly saw my own shortcomings.

(1) Not enough study. Facing the deepening of financial reform and the diversification of market economy, how to master the latest financial information and the development of our city sometimes can't keep up with the pace.

(2) Excavate the existing customer resources, select the best customer, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the bank.

(3) further customer service, down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.

Fourth, the direction of future efforts.

In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new business and new knowledge, improve my working methods, work hard actively, enhance my sense of service purpose, show great courage, show pioneering spirit, consolidate my business foundation, work hard in a higher and further direction, and solve all kinds of difficulties encountered in practical work with "new" work.

Summary of bank account manager's work Part II

In April, 20 _ _ _, I received a transfer order from the provincial branch and was transferred to the account manager of the _ _ _ branch. During the eight months I worked in _ _ _ Sub-branch, I worked hard and paid attention to innovation. At the same time, my professional level has been continuously improved, and my thoughts have also made great progress. The work in the three quarters of 20__ is summarized and reported as follows:

In the second quarter of 20__ _ _, under the care and guidance of the president of _ _ _ branch and colleagues from all branches, I became familiar with the new working environment in a short time. At work, I can seriously study various financial laws and regulations, actively participate in various learning activities organized by banks, and constantly improve my theoretical quality and business skills. From March to June, 20__, I participated in the qualification training of afp (Financial Planner) organized by Beijing Financial Training Center, obtained the qualification to take the afp certification examination, and successfully passed the afp certification examination in July, 20__. Through this all-round training and study, I deeply realized the importance of my post and the urgency of business development. In my work, I combine the theoretical knowledge I have learned with the practical problems encountered by customers, dare to explore new theories and problems, and work creatively.

In my new position, my work experience and marketing skills are different from those of other account managers. Moreover, in the new working environment, personal and corporate customers with frequent business contacts in the bank are relatively unfamiliar, and most of the existing customers of branches are assigned to other account managers. To carry out the work, we must first increase the customer base. After taking up my new position, I have been "diligent in words, diligent in hands and brains" to win the support of our customers and expand my customer base. In a short period of time, through its own high-quality service and professional financial management knowledge, it successfully marketed high-quality customers of the sub-branch and improved their contribution and loyalty to the bank.

Since I became an account manager, I have deeply understood and felt the mission and responsibility of this position. The account manager is a business card for our bank to serve the public, and it is the hub for customers to contact the bank. The communication style and behavior shown in the interaction with customers represent the image of the Bank. I know that every word and deed of the account manager will be paid attention to by customers at the first time, so it is required that their comprehensive quality must be quite high. From the first day I took up my new job, from the initial inadaptability to the good integration into this job, my mentality has also changed a lot. At first, I felt that the account manager was very tired and had heavy responsibilities. But, slowly, I became mature, and I began to understand that this is work. It is my job to carry out daily maintenance for different customers, answer questions for customers enthusiastically and patiently, make financial planning for customers and increase the value of customers' assets. When I have a clear purpose and work goals and priorities, everything becomes clear to me. When the customer sits in front of me, I no longer feel guilty or nervous. I can face it calmly with a very relaxed attitude and a kind smile. Now, I can quickly and clearly convey the information that customers want to know about their own problems and doubts, and I can communicate well with most customers and achieve good results, thus winning the general recognition of my work from customers. At the same time, in contact with different customers, my own communication ability and marketing ability have been greatly improved.

Main problems:

First of all, financial expertise needs to be further strengthened. Facing the diversity of market economy, bank financing has become the demand of more and more customers. How to provide professional financial information and financial products for our high-quality customers needs to improve our learning ability and initiative, grasp the latest financial information in time and accurately analyze the future economic trend, so as to improve our financial professional knowledge level;

Second, for different customers, we should also strengthen meticulous and accurate management. Dig deep into the existing customer resources, carry out accurate marketing according to the needs and actual conditions of different customers, and increase the income of intermediary business of branches;

Third, further overcome the impatience of youth, be down-to-earth, improve the initiative of work, be not afraid of more than one thing, improve and improve yourself in bit by bit practice, and never be complacent and arrogant because of a little achievement, but keep a clear head, keep pace with the times and create greater glories;

Personal career development vision:

Due to the particularity and professionalism of the banking industry, it takes systematic training and rich practice to become an excellent employee in the banking industry. I expect to win more training opportunities in 20__ years, so as to improve my overall quality. Consolidate your business foundation and work hard in a higher and further direction.

Summing up the past is to learn from experience and improve deficiencies. Looking forward to the coming year, I will be more confident, work harder, be proactive and strive for perfection to complete my future work and make greater contributions to the development of our gold bars in the coming year.

Summary of Bank Account Manager's Work Part III

Time flies, time flies, 20 years has become history. Looking back on this extraordinary year, there were laughter, tears, growth and shortcomings. When I think about it, I feel deeply. At the beginning of the new year, it is necessary to make a simple summary of my work last year, so that I can go into battle lightly and strive for 20__.

20__ is destined to be an extraordinary year. Faced with the downward pressure of the economic situation, the concentrated exposure of non-performing loans, the deteriorating competitive environment and the deepening of internal and external management, the Bank, based on its own characteristics, adhered to the responsibility of defending the land and forge ahead, carried forward the spirit of courage and pioneering, and created a double-track standard and a perfect ending. In this process, under the care and guidance of the branch president and leaders, I have gained a lot, mainly in the following aspects:

First, in-depth study of product knowledge, and constantly improve their overall quality.

In the first three quarters, under the leadership of the President's Office and line leaders, while doing my job well, I persisted in studying the current financial guidance strategies and policies and the relevant rules and regulations of the Bank, constantly improving compliance behavior and raising awareness of compliance management; Earnestly study and implement the policy requirements of superiors, strive for survival in management and development in competition. To this end, I also made a detailed study plan and insisted on learning the latest financial theory and related policies and documents of a specific product every week, which greatly improved my theoretical level and business ability. By updating knowledge and business, we can accurately grasp the difficulties and risks of this business when dealing with customer business, find them in time, make up for them as soon as possible, and get twice the result with half the effort.

In the fourth quarter, I was lucky enough to be transferred to the company department to study the company's business. Thank you very much. Because the personal financial management experience in the previous two years has formed a certain qualitative thinking, there are many differences in the company's business, so it is not suitable at first, but with the gradual understanding of the company's business, we can also find the laws. It's just that the company's business is a bigger and more systematic project, involving the core of a bank, and the value created is the profit pillar of the bank, so the products are rich and the business operation is more standardized and comprehensive.

Second, adhere to customer-centric and provide good service.

In daily work, I can proceed from my own work reality, adhere to customer needs as the center, and devote myself to business development with a good sense of service and responsibility; Facing customers with high-quality and efficient service; Reward the trust of leaders with sincere work.

1. Establish a customer information base, collect and sort out information such as the enterprise's environment, its own basic situation, the product characteristics of other peers, the policy orientation of the industry, establish and maintain customer file information, and carry out work with high efficiency and quality.

2. Establish good personal relationship with the enterprise. In the competition of the same industry, diligence is a huge destructive weapon. Many enterprises or customers will trust you if they can see you often, and many businesses will be willing to consult or handle you. When I'm not very busy, I usually help my customers send back the receipt and go to the company to learn more about the situation. At the same time, I can effectively improve my personal relationship with business managers or financial personnel.

3. Do a good job in deposit marketing. Under the leadership of the president's office and the marketing department, there will be a storage war at the end of each month. In this war without smoke, our task is quite heavy, and our responsibility is also quite important. Because customers are the foundation of the development of commercial banks, we must make great efforts to tap the source of customers to ensure the realization of the task. The measures we have taken mainly include: First, make full use of our credit advantages, face credit institutions, and put loan-to-deposit ratio requirements in the first place, so as to ensure that our deposit task can reach more than 60% while loan-to-deposit ratio fully meets the standards. Second, strive for funds from other banks. In the face of many customers, we keep in touch with enterprises, fully tap the potential, sort out potential customers over and over again, aim at units to find relationships, and attack in all directions. Pay silently for our deposit task. Personally, if we can actively establish a good emotional relationship with customers, form a customer-centered business philosophy, think about what customers think, worry about their urgency, and let customers truly feel the superiority of our quality service, then customers are very willing to cooperate and support our work at critical moments.

4. Actively carry out loan marketing. In the team of a big company, what I do is mainly to maintain existing customers, but in this process, there will also be new projects for marketing, and I can also tap the potential of existing customers, increase the credit line and increase new loans.

Third, be strict with yourself, establish a good image, control risks and build safe finance.

Engaged in the position of account manager in the financial industry, people who are in contact with successful people from all walks of life will inevitably encounter various economies. Some customers will give gifts for early loans, and some customers will put pressure on me in the name of developers. Faced with these, I think we must do it from two aspects. First of all, we should be strict with ourselves, be honest and upright, maintain the true nature of an excellent account manager and establish a good and upright image. On the other hand, we should start from the actual policies of banks, control risks and patiently explain to customers. If the risk is beyond the bank's policy scope, even under the pressure of development, we must adhere to the principle and remain unwavering. Only in this way can we create safe finance and banks continue to develop healthily, continuously and rapidly.

Fourth, the next step of work ideas

The account manager is the window of external service and the external image of the branch. Personal quality directly reflects the service level of our bank. I know that I still have many shortcomings, such as being impatient when encountering difficulties, needing to improve my comprehensive coordination ability, needing to enrich my work experience, not being systematic enough, and having a narrow product knowledge. In the future, I will try my best to do the following. I hope leaders and colleagues will supervise and guide me.

1, strengthen team consciousness and establish collective concept. At the end of the year, everyone in our team was moved. Although the weather outside was very cold, although many customers were not very cooperative, and although there were huge figures that we needed to find ways to complete, when everyone in the team participated and tried their best to achieve the goal, I was very moved by the spirit of not giving up. It was precisely because of this spirit that we persisted in the end and achieved a perfect ending.

2. Strive to improve the business level and customer service quality. A scholar said: the real quality service is a conscious behavior from the heart, not a mechanical compliance with rules and regulations. To this end, as a beginner in the company's business, I should spend more time learning product knowledge and business skills, and I can't lower my requirements because of short contact time. I will try my best to complete the construction of my own quality in a good start, and make every effort to further improve the service quality, strive for a service brand and enhance customer satisfaction.

3. Increase marketing efforts and do a good job in lending.

Summary of Bank Account Manager's Work Chapter IV

Time flies. In a blink of an eye, I have been in the business for four months. I started to contact strange banking business four months ago, and now I have a certain growth. This is inseparable from the concern of branch leaders, the help of colleagues and their continuous efforts.

First of all, when I first arrived in Jiang Bin, I got familiar with the new working environment in a short time under the care and guidance of the retail leaders of branches and colleagues from all lines. At work, I can seriously study various financial laws and regulations, actively participate in various learning activities organized by banks, and constantly improve my theoretical quality and business skills, which also laid a good foundation for me to start working as an account manager at the beginning of 10.

In my new position, my work experience and marketing skills are different from those of other account managers. Moreover, in the new working environment, individual customers with frequent business contacts in banks are relatively unfamiliar, and most of the existing customers of branches have been assigned to other account managers. To carry out the work, we must first increase the customer base. After taking up my new position, I have been "diligent in words, diligent in hands and brains" to win the support of our customers and expand my customer base. In a short period of time, we have successfully marketed some high-quality customers through our own high-quality services, and constantly mastered the knowledge of financial management, which has improved the contribution and loyalty of customers to the bank.

Since I became an account manager, I have deeply understood and felt the mission and responsibility of this position. The account manager is a business card for our Industrial Bank to serve the public, and it is the hub for customers to contact the bank. The communication style and behavior shown in the interaction with customers represent the image of the Bank. I know that every word and deed of the account manager will be paid attention to by customers at the first time, so it is required that their comprehensive quality must be quite high. It is my job to carry out daily maintenance for different customers, answer questions for customers enthusiastically and patiently, make financial planning for customers and increase the value of customers' assets. When I have a clear purpose and work goals and priorities, everything becomes clear to me. When the customer sits in front of me, I no longer feel guilty or nervous. I can face it calmly with a very relaxed attitude and a kind smile. At present, I can basically convey the information they want to know to customers quickly and clearly, and I can communicate well with most customers and achieve good results, thus winning the general recognition of my work from customers. At the same time, in contact with different customers, my own communication ability and marketing ability have been greatly improved.

At the same time, the main problems:

First of all, financial expertise needs to be further strengthened. Facing the diversity of market economy, bank financing has become the demand of more and more customers. How to provide professional financial information and financial products for our high-quality customers needs to improve our learning ability and initiative, grasp the latest financial information in time and accurately analyze the future economic trend, so as to improve our financial professional knowledge level;

Summary of bank account manager II. According to different customers, we should also strengthen meticulous and accurate management. Dig deep into the existing customer resources, carry out accurate marketing according to the needs and actual conditions of different customers, and increase the income of intermediary business of branches;

Third, we should further overcome the impatience of young people, be down-to-earth, improve work initiative, and be not afraid of doing more or more.

Do small things well, improve yourself in practice, never be complacent and arrogant because of a little achievement, but keep a clear head, keep pace with the times and create greater glory;

Finally, the vision of personal career development:

Due to the particularity and professionalism of the banking industry, it takes systematic training and rich practice to become an excellent employee in the banking industry. I expect to win more training opportunities on 20 12, so as to improve my overall quality. Consolidate your business foundation and work hard in a higher and further direction.

Summing up the past is to learn from experience and improve deficiencies. Looking forward to the coming year, I will be more confident, work harder, be proactive and strive for perfection to complete my future work and make greater contributions to the development of our gold bars in the coming year.

Chapter 5 Summary of Bank Account Manager's Work

Twenty years have passed. With the care of the branch leaders and the help of my colleagues, I have made some achievements, made great progress in banking knowledge and improved my personal marketing ability.

First of all, in terms of work performance, under the guidance of branch leaders, I made great efforts to market corporate customers and successfully undertook the first credit business since the transformation of Haizhu Branch. By the end of 20 10, the cumulative credit line of our bank was 550 million yuan, which drove enterprises to deposit more than 80 million yuan, and realized the] planned-model' library, sorting and interest income 1.6 million yuan. Personal housekeeping enterprise _ _ has been successfully declared as a key customer at the head office level, and is assisting branch leaders to actively market a number of downstream enterprises. In small business marketing, we also successfully marketed a _ _ enterprise, and realized the] plan-model' library by cross-marketing. At the end of the year, private deposits increased by 6,543,800 yuan+6,000 yuan. In the small index assessment of the company's account manager, my performance ranks in the top 5 in the whole branch.

Secondly, by learning from leaders, product managers and books, we have fully mastered our credit business knowledge. A year ago, when I first transferred to the company as an account manager, I knew little about the company's business and credit products. After one year's study, I have basically mastered the elements of most credit products of China Everbright Bank, and can design reasonable credit schemes and specific business products for customers according to their financial status, guarantee status and business characteristics through communication with customers. In addition, while being familiar with the business products, I actively studied the credit risk control measures of China Everbright Bank, and participated in the first credit examiner examination held by the branch as an account manager, and passed it smoothly. In the compliance essay activity held by the branch, my article "It is imperative to build a deep-rooted compliance culture of commercial banks" won the second prize of the head office.

Finally, in the process of business marketing, study hard, accumulate bit by bit, and strive to improve personal marketing ability. As an account manager, his duty is to serve customers well. On the one hand, he should be familiar with his business products and know what he can bring to customers. On the other hand, he should understand what customers want, especially the latter, and their needs, so as to create conditions to meet them. To a great extent, the promotion of personal marketing ability lies in understanding customers and satisfying them. Therefore, in the process of communicating with customers, I constantly tap customers' hobbies, interests and specialties, try to talk about topics of interest to customers and solve problems that customers need to solve urgently.

The past year has been a year of enrichment and progress for me. At the same time, these personal achievements can not be achieved without the care, guidance and encouragement of branch leaders. Of course, in the past year, I also made mistakes and had some shortcomings, especially in maintaining existing customers and tapping customer resources, which is exactly where I need to work hard in the future.

The work plan for 20_ years is, first of all, to maintain existing credit customers, make good use of resources, do a good job in customer marketing, and realize the profit of credit line in the current situation of credit shortage. Secondly, we should firmly grasp the regional characteristics of Haizhu, open up professional markets, do a good job in credit marketing for small and medium-sized enterprises, and strive to achieve results. The third is to give full play to the advantages of wealth management products, strengthen on-site services, and tap the deposit potential of stock settlement accounts and market companies. Fourth, vigorously expand the small business settlement households around Haizhu Sub-branch. The fifth is to strengthen cross-marketing and serve customers in an all-round way with individual account managers. The bank account manager's 20-year work has been summarized. I am determined to study harder, strive for progress in all aspects and become an excellent account manager.

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