What's wrong with moving? I deduct 10 yuan every month. How much is the information fee for mobile games? I don't play games. How can I return it? There is no such business.

If you are sure that you have not started the mobile game business voluntarily, you can call 10086 for help and make a complaint. Usually the customer service will close the business first after confirmation, and then refund the relevant fees.

The following are the regulations of the Ministry of Industry and Information Technology for reference. If you don't take action, you can refer to this regulation and complain to the Ministry of Industry and Information Technology:

According to the regulations issued by the Ministry of Industry and Information Technology on September 8, 2006, Article 5 of the Notice on Regulating the Charge of Mobile Information Service Industry stipulates:

When users apply to subscribe to mobile information services (including SMS, MMS, E-color, WAP, etc.). ), the basic telecommunications enterprise shall require users to confirm in advance. If the user fails to confirm the feedback, the subscription shall be deemed invalid and no fees shall be charged to the user; The request confirmation information sent to the user must include the mobile information service enterprise name, specific business name, tariff standard, unsubscribe method and other information that should be informed to the user.

When users use on-demand mobile information services (including SMS, MMS, E-color, WAP, etc. ), the basic telecommunications enterprise shall be responsible for sending a charging reminder to users, informing them of the service name and charging standard; When a user repeatedly uses the same mobile information service in the same day, the basic telecommunications enterprise shall send a charging reminder message to the user when the user uses the service for the first time on the same day. If the user clearly indicates that there is no need to remind the user of the charging information of the on-demand service, the basic telecommunications enterprise shall take effective measures to guarantee it.

According to this law:

1. Mobile has the obligation to inform users by SMS. SMS should include the information that should be informed to users, such as the name of the mobile information service enterprise, the specific business name, the tariff standard and the unsubscribe method.

2. The mobile phone should be confirmed by the user's SMS.