The customer asked why he didn't tell us how to reply to the receipt.

Can reply to the solutions of common problems such as logistics problems, contact information errors, abnormal orders, etc.

1. Logistics problem: customers are advised to inquire about logistics information first, or contact the courier company or seller to inquire about logistics information. Especially in the peak season or under special circumstances, logistics information may be delayed or changed.

2. Incorrect contact information: customers are advised to confirm whether the order information and contact information are correct. If the contact information is wrong, you may not receive the delivery notice in time. Remind customers to fill in the correct contact information when placing an order.

3. Abnormal order: If the order is abnormal, such as out of stock, transportation damage, payment problems, etc., it may affect the information of notifying receipt. Suggest the customer to confirm the order status, check whether the payment is successful, and contact the seller or customer service to solve the problem.

There may be many reasons why the customer did not receive the delivery notice. When assisting customers to solve problems, we should know the specific situation of the problems in detail and provide corresponding solutions according to different problems to meet the needs of customers.