What is the wrong code on the mobile phone? Please help solve it.

There may be two ways to solve the virus. The first way is to press *#7370# mobile phone, which is the same as when it leaves the factory. All digital dramas and data phones in it will be cleared. If it's important, back it up first. The second way is to download Netqin antivirus software online with your mobile phone. Kill it, poison it. Explain. I wonder whether the first method is feasible. Mine is 76 10. I wonder if yours is 72.