How to complain about bank violent collection

If you have any complaints about some products or services of the bank, you should contact the bank first, which will give the bank an opportunity to solve the complaints as soon as possible. Under normal circumstances, all commercial banks have channels (such as customer service centers) and handling procedures to receive customer complaints, so as to conduct comprehensive and timely investigations and properly solve them. Banks should also explain the complaint procedure to customers.

If you need to complain to the CBRC, you should first submit it to the local agency of the CBRC according to the principle of territorial supervision. Complaints should be made in writing, detailing the events and nature of the complaints, the name and contact information of the complainant. Generally speaking, oral complaints or anonymous complaints to the CBRC are not acceptable. When handling complaints, the CBRC will keep all complaints absolutely confidential and will only disclose details to relevant banks in the process of handling complaints. After receiving a written complaint, the CBRC will refer the complaint to the relevant bank for handling, and ask the bank to investigate quickly and reply directly to the complainant. If the complaint is serious, the CBRC will also ask the bank to make a detailed explanation and response to the complaint.

However, it should be reminded that the CBRC cannot directly intervene in those complaints that only involve the charging or quality of banking services, commercial decision-making or investment performance of banks, but it can urge banks to thoroughly investigate and quickly solve customer complaints. The complainant should be aware that the CBRC has no right to decide whether the complaint is reasonable or not, nor has it the right to order the bank to meet the complainant's requirements, especially to order the bank to compensate the complainant.

If the complaint involves prudential supervision matters such as bank irregularities, the CBRC will take corresponding supervision measures separately, find out the facts and require the bank to take remedial measures as necessary. However, no matter what measures CBRC takes against banks, it will not change the fact that CBRC has no right to order banks to compensate complainants.