My identity card in BOC has expired. What should I do?

If the identity information of the account opened in China Bank is out of date and not updated in time, it will affect the normal use of the account. It is best to change the information at the bank outlet with a new ID card. From July 4, 2020, if the cardholder's identity information in China Bank is incomplete or untrue, or the valid identity certificate is not updated in time within a reasonable period of time, according to the relevant provisions of laws and regulations, China Bank will not be able to continue to provide financial services for the account under the cardholder's name. Therefore, in order to ensure the normal use of the cardholder's account, it is necessary to inquire and check my identity information through China Bank's business outlets, China Bank's mobile banking APP (mobile version is 9.3.80) and China Bank's customer applet as soon as possible. If the information is inaccurate or incomplete, it needs to be updated and improved through the above channels as soon as possible. If in doubt, or in urgent need after the suspension of its financial services, you can call the customer service hotline of China Bank at 95566 or consult the staff of the outlets.

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1. The bank will notify the customer by SMS before the ID card information expires, and advise them to update the ID card information in time. The notice time of each bank is different, generally 65438+ 0-3 months before the expiration. If the customer fails to update the ID card information in time, the ID card will expire and some businesses will be affected. Generally speaking, this part of the business refers to self-operated, counter, VTM and other businesses that need to input or show ID numbers, including settlement and sale of foreign exchange through independent channels, overseas remittance through independent channels, large cash withdrawal at the counter, transfer and remittance, etc.

2. Not all services are unavailable. Ordinary withdrawal, deposit, online payment, redemption of wealth management products and loan deduction can still be carried out as usual. However, some services are available, which does not mean that you don't need to go to the bank to update your ID card information.

3. Stop off-counter services. Once the ID card expires for a long time and is not updated, the bank will stop the counter service, which usually expires for 3-6 months. The so-called counter-free service means closing all channels except counters, including mobile banking. Suspension of non-counter business affects business: control measures to restrict the suspension of accounts from actively initiating transfer business (including entry and exit) through non-counter channels such as online bank transfer, intra-card transfer, ATM withdrawal, POS card swiping, fixed investment, transfer plan transfer, inter-bank transfer, fund subscription and redemption, securities deposit demand transfer, UnionPay cash collection and payment, Alipay cash withdrawal, WeChat cash withdrawal and self-service channel payroll payment. ).