I have a card from Zhang Pingan Bank, and the transfer failed today, and then I sent a text message saying that my card is temporarily protected, so what should I do if I can't transfer money or withd

I have a card from Zhang Pingan Bank, and the transfer failed today, and then I sent a text message saying that my card is temporarily protected, so what should I do if I can't transfer money or withdraw cash? If the debit card of Ping An Bank is frozen for different reasons, the handling methods are different:

1, certificate expired: log in to Ping An Pocket Bank APP- Home-More-Air Counter-Change Identity Information;

2. Open an account without transaction or sleep for 6 months: log in to Ping An Pocket Bank APP- Home-More-Air Counter-Sleep Account Activation, and try to cancel. Service time is 09: 00-21:50;

3. Non-real-name registration system registered account: I bring my ID card and bank card to any outlet;

4. Judicial freezing: It can only be unfrozen after the original freezing organ has made a unfreezing decision and issued relevant notice. For specific reasons for freezing, you can contact the bank or consult the judicial organ that initiated the freezing.

If you need to consult other Ping An Bank services, you can click on the link below to select the online customer service icon in the upper right corner of the home page or follow Ping An Bank WeChat official account (pingan_bank) for consultation.

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Reply time: 2020- 1 1-26. Please refer to the latest business changes announced by Ping An Bank in official website.

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