Personal year-end work summary for property management positions

Personal year-end work summary for property management positions (general 5 articles)

Time always flies so fast. In the blink of an eye, a year has passed without any sound. Looking back on the past year There must be a lot of things that need to be sorted out in my work, which also means that I have to prepare to start writing the year-end summary again. In order to save you from the headache of year-end summary, the following is my personal year-end work summary for property management positions (5 general articles). You are welcome to read it. I hope you will like it.

Personal year-end work summary of the property position 1

20xx is a year when xx seeks development. During this year, with the care and support of leaders at all levels of the company, the xx Property Management Office has always implemented the corporate philosophy of "building a high-quality life" for the owners, followed the principle spirit of "owners first, service first", and according to xxx's The actual situation is that while providing good property management services, we have gradually streamlined and improved various management tasks, so that the early stage property management work of the community has gradually embarked on a standardized track. The property management work has achieved certain results. This is in line with the company's leaders and employees. The hard work and dedication are inseparable. The work in 20xx is now summarized as follows:

1. Completion of daily management goals in 20xx:

(1) House management

< p> House management is one of the important aspects of property management. This issue is particularly important in the early renovation stage of the owner. Looking at the leakage of upper and lower units, damage to the facade, damage to the building structure, and house functions in each old property community Changes and other problems are all caused by inadequate management in the early stage, which has sown the seeds and buried hidden dangers, thus causing difficulties and difficulties in the later management and service work. This problem has gradually evolved into a problem that plagues the development of the industry. Highlight the problem.

To this end, in terms of decoration management work, we have focused on strengthening the following aspects:

1) We have formulated a "Decoration Work Guide" specifically for owners and decoration management, and provided guidance on decoration management. Clear guidelines are provided for the unit's "key parts waterproofing", "fire safety", "water and electricity pipeline direction", "self-use facilities and equipment installation", etc., so that owners and decoration companies can be informed of various management regulations and requirements in advance, and prepare for later management. Be prepared for the work;

2) Strictly control the approval of decoration applications and establish complete decoration management files. All decoration applications must submit the information and drawings specified in the decoration manual, and verify the details in the decoration application. Strictly review the exterior facade and indoor structure, and give approval opinions and suggestions;

3) Establish a decoration inspection sign-in system, arrange for various departments to carry out decoration inspections of decoration units in accordance with regulations, and conduct fire protection inspections Management, illegal decoration, and waterproofing projects are carried out inspection work according to departmental division of labor, and illegal decoration phenomena are nipped in the bud;

4) Regularly organize special inspection and rectification activities for decoration, and conduct inspections and rectification activities that do not meet the requirements of management regulations phenomenon, we made rectifications and carried out re-inspections as planned. This work has been affirmed by most owners.

5) Starting from October 20xx, according to the needs of work arrangements, the management office has established a special responsibility system for decoration inspections. This work is organized and implemented by the security team leader, and after relevant training and various preparations It was successfully implemented and achieved good results.

(2) Community security and prevention work

Community security and fire protection work are the top priorities in property management. In order to provide owners with a safe and comfortable living environment, we We have paid close attention to the community security and fire management work, conducted regular on-the-job training and assessment for security personnel, formulated strict job execution standards, and adhered to the strict implementation of various work procedures, patrols, and patrol systems. The security personnel were required to conduct careful inspections, perform duties in a civilized manner, and provide courteous services. In the early decoration stage, when the number of people entering and exiting was complicated and the hardware facilities were insufficient, they basically completed all the tasks assigned by the company.

1) Continue to implement the system of primary and secondary passes for construction personnel, and regularly set posts to clear the decoration units. This has greatly improved the effectiveness of safety management to a certain extent, and at the same time avoided customer complaints caused by delayed decoration situation and achieved good results;

2) In order to strengthen the supervision of decoration and transportation and avoid illegal use of elevators to transport decoration materials, the management office has implemented "deposit management for decoration and transportation" since the second half of 20xx "System". Since the implementation of the system, the situation of materials staying in public areas overnight, damaging the sanitary environment during transportation, and illegal use of elevators for transportation has been basically eliminated;

3) Strictly enforce the entry and exit of personnel and items Management system, construction personnel enter and exit with credentials, other personnel entering and exiting must cooperate with the inquiry and registration, and items taken out of the community can only be released after verification with a "release slip". With the strict implementation of these management systems, the safety of the community can be guaranteed ;

4) In accordance with the requirements of the fire management system, the Security Department arranges dedicated personnel to conduct special inspections of fire hydrants and fire extinguishers on a monthly basis to ensure that the fire protection equipment is in good condition. At the same time, it also conducts fire extinguisher configuration inspections for the shops in operation. Work, all the shops currently operating have been equipped with fire extinguishers as required;

5) Due to various factors in the early stage, the management of vehicle access in the parking lot was relatively chaotic. Manager Deng presided over a special rectification work, and After arranging and implementing relevant work, all vehicles entering and exiting have entered and exited with certificates, which greatly improved the safety factor of parking lot management.

(3) Management of public facilities and equipment

The good operating status and maintenance management of public facilities and equipment in the community are based on the early takeover inspection and income Based on adjustments and adjustments during the trial operation phase, xxx is Guanghao Real Estate's first small high-rise residential project. From the time the first phase of the building was delivered to the owner, we have been adhering to the working philosophy: "Strictly control the takeover acceptance and closely monitor the operating status of the equipment. ", To this end, we have implemented the following management measures:

1) Establish a preliminary inspection and re-inspection system for equipment handover, such as the handover of elevator equipment. Due to various factors, the installation process of the elevator and the operation of the equipment The performance was not as good as ideal, but during the acceptance process, with the close cooperation of various departments of the company, there were problems with parts that did not meet the quality requirements. After coordination and follow-up, they were basically rectified;

　2) In the property management In the early stage of management, because the equipment is in the running-in stage and because its usage is different from the normal stage, faults occur from time to time. For this reason, the management office has strengthened communication with relevant units and conducted special discussions on existing problems. , and then adjust the focus of management work according to the actual situation. After hard work, the operating performance of the equipment has been greatly improved in the later stage;

3) Implemented a regular equipment inspection system to achieve equipment inspection And maintenance work procedures are posted on the wall. Maintenance personnel carry out regular inspections and keep records of inspections. Basically, the goal of timely discovery and timely handling of public equipment problems has been achieved;

（ 4) Environmental sanitation management

In terms of environmental sanitation, the management office has formulated strict cleaning procedures and inspection systems. The cleaning team leader organizes and arranges the cleaning work in relevant areas, and carries out inspections and rectifications every day. Through the tireless efforts of the cleaning staff, the environmental sanitation of the community has been gradually improved. At the same time, in response to the harsh climate environment, we carried out special cleaning work. There were no safety accidents due to inadequate cleaning work throughout the year.

1) After each building was delivered to the owner, the construction unit’s cleaning and land reclamation was not in place and could not meet the requirements of management services. In the early stage, when the staff was tight and the work tasks were heavy, the management office would The responsibility for cleaning and land reclamation has been assigned to the post. While carrying out daily cleaning work, the cleaning post has excellently completed the cleaning and land reclamation work of each building, laying a solid foundation for the later environmental sanitation management work;

　2 ) In the early stage, due to construction reasons, the parking lot was in poor sanitary condition and had a lot of dust. Therefore, the management office made use of the wastewater from the water feature and swimming pool, cleaned the parking lot regularly, and kept the parking lot in good condition within limited conditions.

3) When the owners first moved in, some owners often disposed of domestic waste in the elevators and elevator foyers of each building, causing adverse effects on environmental sanitation and causing other problems. In response to complaints from property owners, the management office first posted a "warm reminder", and then identified the suspected residents through security and monitoring. After many patient explanations and persuasion by property management staff, the random disposal of household garbage no longer happened;

(5) Greening management

In order to create a beautiful living environment for the owners, we have strictly implemented greening management measures. According to the progress of greening construction in xxx community, we cooperate with the company to actively carry out greening maintenance and management work. , design and produce green warning signs and green belt fences so that the green space is basically free from damage, trampling and public use; at the same time, we formulate a greening maintenance plan according to the greening habits, and fertilize and prune the greening accordingly. Through the hard work of the greening employees, the greening of the community Growing condition is good.

2. Existing deficiencies and prospects

Although we have achieved certain results in our work in 20xx, there are still many areas that need to be improved and strengthened.

First, the overall quality of the management staff is not high, their service awareness is not strong, and their ability to actually handle affairs needs to be improved;

Second, there is insufficient communication and understanding with the owners. It should be strengthened in future work.

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Fourth, in terms of security management, there are still situations where personnel’s ideological mentality is unstable and their work performance is seriously lacking. Improvements need to be made in actual work.

In response to the above problems, in the work in 20xx, we will learn from experience and lessons, strive to improve the owner service skills and management level of employees, and do a better job.

In the new year, we will speed up the pace, continuously improve our own property management level, constantly improve the management work of the community, and contribute to the early entry of xxx into an excellent property management community and the development of the company. Contribute. Personal year-end work summary for property management positions 2

Last year was a year of rapid development, a year of stepping up, a year of upgrading, a year of good harvest. During this year, a certain property management office was the leader of the company. Under the support of leaders at all levels of the developer, we always implement the spirit of the principle of owner supremacy. According to the actual situation of a certain property company, while providing good services, we streamline and improve the annual work summary of property management, and initially achieve the "engineering procedures" The management requirements of "standardization, operation standardization, utilization and scientific management". The property management work in the early stage of the community has gradually been put on the track of standardization. The property management work has achieved certain results and has been well received by the owners of the community. The annual work of property management is summarized as follows:

(1) House management House management It is one of the important contents of the annual work summary of property management. In order to do this work well, we have established complete housing management files, formulated a housing management system, compiled a detailed management plan, and assigned responsible persons to conduct regular inspections. There is no damage to the decoration of the residents' houses, the appearance is uniform, there is no behavior that harms the structure of the house, and the vacancy rate is 95%.

(2) Management of public facilities and equipment In order to ensure the normal life of the residents in the community, we have formulated a complete maintenance and upkeep plan for the management of public facilities and equipment. and emergency plans, so that daily inspections are registered and minor maintenance is recorded. Maintenance calls are answered 24 hours a day, and 17 minor maintenance tasks and 3 emergency maintenance tasks were completed throughout the year, meeting the management requirements of maintenance facilities and equipment in place, timely maintenance, and normal operation.

(3) Greening management In order to create a beautiful living environment for the owners, we have strictly implemented greening management measures, actively cooperated with the supervision of the greening company, construction and maintenance work, and targeted the greening company’s problems during the construction and maintenance process. problems, we promptly issued rectification notices and rationalized suggestions to urge them to make rectifications. When green warning signs were not in place, we made simple warning signs and fences to strengthen green protection and management, so that the green space was basically free of damage, trampling and public use. Phenomenon, the greening integrity rate is 98%.

(4) Management of environmental sanitation In terms of environmental sanitation, in response to the gradual improvement of the community environment, everyone has organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, and Decoration waste is bagged and stored at fixed points, and is collected and managed in a centralized manner. Community health inspections are also strengthened to ensure the hygiene, cleanliness and beauty of the community.

(5) Community security prevention and fire protection work is the top priority in property management. In order to provide owners with a safe and comfortable living environment, we have paid close attention to community security and firefighting work, conducted regular on-the-job training for security personnel, intelligent equipment operation training and assessment, formulated strict job assessment standards, and insisted on daily morning exercises and Meeting, improve employees' physical fitness and daily work management, and strictly implement work procedures, post inspections, and patrol systems. Security personnel are required to conduct careful inspections, perform duties in a civilized manner, give polite instructions, and boldly manage bad things when encountering bad people, so that the safety prevention work last year was good. Personal Year-end Work Summary for Property Position 3

It has been some time since I started working at xx Property Management Company. During this period, I received careful guidance from leaders and enthusiastic help from colleagues. I would like to express my heartfelt thanks. The work report during this period is as follows:

1. Adhere to one’s duties and work hard.

I know very well that my leadership has put forward very high demands on me, and my job responsibilities also require me to be high-level and strict. I must not be careless or make any mistakes. I can only be conscientious and down-to-earth. , in order to achieve high quality and efficiency.

To this end, I regard the performance of job responsibilities and the completion of important tasks assigned by leaders as my core tasks. Whether it is emergency work or routine matters, I take them seriously without any discount. It not only pays attention to accurately understanding the spirit of the leadership's instructions and goes all out to implement them, but also pays attention to methods and methods to achieve good results. He not only pays attention to taking the initiative and getting familiar with the situation, but also strives to make full use of the technical knowledge and experience he has learned in his previous work. Pay attention to tracking key tasks, think carefully about problems, and assist other departments to work together to complete tasks together.

During this period, a number of tasks were completed according to Lu Gong’s instructions. Formulated the internal rules and regulations form of the engineering department, as well as the preparation of materials before entering the construction site for acceptance work. It can be said that all programmatic documents, important materials, and carefully selected words and sentences in key paragraphs are carefully considered and verified repeatedly to strive for accurate expression and elimination of ambiguity. After many repeated revisions and improvements, it was submitted to the leadership for review. It was strictly controlled and the tasks were completed in a timely manner and as required.

2. Be simple and sincere, and be strict and self-disciplined.

In order to maintain my plain and simple nature, I strive to be honest but not false, enthusiastic but not false, not impatient in dealing with things, and always follow the rules and regulations in my heart. Based on integrity, diligence and pragmatism, we must accurately grasp the sense of proportion and standards for doing things in society.

In terms of work style, I am not afraid of difficulties and have a tenacious fighting spirit. Although the work tasks during this period are very busy and the work intensity is very high. But there is no complaint at all; for difficult work, I dare to face the difficulties; if the work is done by multiple departments, I strive to do more by myself; when the company proposes an urgent task, I will still complete it even if I work overtime.

In general, because I don’t have much work experience, my abilities are still lacking. Although I dare to fight hard and am qualified for my job, it is mainly because "a strong general has no weak soldiers" and I benefit from being under the correct command of such an excellent team and leader. I have been tempered by the encouragement; although I can strictly abide by the law and be modest and prudent, it is mainly because of the "people who are close to the best". I have benefited from the supervision of leaders and colleagues and been cultivated in care; although I can be diligent and studious, it is mainly because "Famous teachers make great disciples", benefiting from the careful guidance of leaders and the help of colleagues, they have improved in understanding.

To this end, in the future at work, we need to further enhance the spirit of pioneering and innovation, hone our will, improve execution, be stricter in self-discipline in life, strengthen professionalism in study, and quickly complete various tasks assigned by leaders under the correct leadership of superiors. Personal year-end work summary for property management positions 4

Make scientific arrangements and strengthen "Three Complete Management" to create a corporate brand with Galaxy characteristics, establish a good corporate image, complete the handover of new properties, achieve diversified management, and strive to create society With both efficiency and economic benefits, we firmly grasped the main line of property service work, carried out work, and successfully completed various tasks assigned by the company. Here is a summary of the work in the past year as follows

1. Clear targets and strive to increase revenue and reduce expenditure

At the beginning of the year, the management responsibilities were broken down according to the target management responsibilities assigned by the board of directors, and department contracts were signed by departments. The letter of responsibility clarifies the various task indicators of the general manager's office. Over the past year, although there have been changes in property managers and the increase in housing problems has affected the increase in property management fees, we have still managed to complete the collection tasks. At the same time, we have paid attention to increasing income outside the property. We have worked hard to diversify our income from selling pure water. The income from agency house rental is xxxx yuan, and the income from agency service is xxxx yuan. The transfer fee for Mingdu transfer will be increased by xxxx yuan.

2. Pay close attention to training and implement the quantitative system

Implement the training work according to the "Training Outline", purchase the "How Property Management is Made" CD, and organize everyone to seriously Observe and study, nearly 10 hours of study time, 8 courses, self-edited training handouts on x topics, lectured x times (to all employees), and strengthened the combination of pre-job training and on-the-job training. In this case, training is the first priority, training first and then on-the-job. It also focuses on the implementation of the responsibility system and quantifies the responsibilities of each position based on the actual work. It is simple to operate and easy to supervise and inspect, ensuring the implementation of various systems. The responsibilities of cleaning workers must be confirmed and promoted in various departments, and the system shall be quantified department by department and position by position, and standards shall be improved based on job responsibilities, and employees on the job shall be required to determine their positions and duties and do their jobs well.

3. Property handover to train the staff

One of the company's major tasks this year is the handover of the new property xxxx building. Full preparations have been made for the handover of Mingdu since the beginning of the year. The various work processes for the handover must be clearly defined, and the plan for recruiting new employees must be based on the completion and handover stages of the Mingdu Building, and the number of personnel must be gradually increased to reduce expenses. Due to sufficient organizational preparations and clear division of labor between departments, the handover tasks were completed and the management of the new property was implemented. After more than half a year of practice, the staff team has been trained and is now competent for their respective jobs.

4. Five-hearted service to improve corporate image

At the beginning of the year, it was proposed to use the "five-hearted" service to improve the corporate image. The General Office set an example and made great efforts to expand services. The article, in order to satisfy the owner, takes the initiative to provide services when necessary. The owner's family goes out, the flowers and trees at home need to be watered, and the ornamental fish need to be fed. The property manager takes the initiative to take the keys and completes the task well. The owner proposed to hire a nanny, and took the initiative to contact the housekeeping service company to help coordinate. They changed several people one after another, and finally hired a satisfactory nanny. The owner needs to apply for the car xxx pass, take the initiative to help the agent, and keep a close relationship with the owner. The corporate image has been improved by the praise and thanks from the owners. Original:

5. Strengthen communication and promote team spirit

This year, pay attention to rectifying the relationship with other departments. The new property manager has taken up the post. At the beginning, he has the desire to do a good job. Some tasks It must be coordinated by employees from other departments. Poor communication and coordination will affect the work psychology and make people feel uncomfortable. Make timely adjustments and pay attention to communication. Now we can work well together. We do not directly intervene in the problems found, but coordinate with department heads and managers to let them solve the problems. We can also educate the majority in the department through individual problems, which helps mobilize everyone's enthusiasm for work. Ability to exert subjective initiative and promote team spirit.

6. Reflect on deficiencies, implement rectification and improvement

There are also many shortcomings in my work. In future work, I will improve my shortcomings and use my strengths to avoid weaknesses. Study hard and improve your work ability.

Personal year-end work summary for property management positions 5

Focusing on the overall goals and requirements of the property company in XX, we have done a lot of work and successfully completed various work tasks in the community. We will now report on the main personal work in XX As follows:

1. Labor and security work situation:

This year, 103 unemployed people have been registered in the community ***, and 42 people have been arranged for "flexible employment"; unemployed people have been organized to participate in the xx district human resources The center organized 12 job fairs and 6 batches of vocational and technical training classes; and applied for "40, 50" social security subsidies for 8 unemployed people.

From July last year to November this year, 627 people applied for "XX City Urban Resident Medical Insurance" (36 people newly applied for medical insurance this year); 10 people completed "sporadic reimbursement" of medicine, totaling more than 40,000 yuan .

2. Subsistence allowance work situation:

During the Spring Festival, the community visited 5 extremely poor families on minimum living allowance, distributed rice, noodles, oil and condolence money, and provided one household with minimum living allowance. The family received winter heating subsidies; applied for a 300-yuan xx city orphan aid fund for Chen Wenbin, a household living on minimum living allowance; provided medical assistance to 9 people from extremely poor families; and provided low-rent housing for 2 families with low living standards.

Throughout the year, 5 households, 6 people, and 1,004 yuan were newly granted the minimum living allowance. During the review of the 2016 minimum living allowance, 2 households, 5 people, and 603 yuan were suspended. Four households were adjusted, with a reduction of 5 people and 500 yuan. ***Distributed to 29 households, 42 people, totaling 6,375 yuan.

3. Work situation for disabled people:

The community organized disabled people to participate in 5 batches of various free training courses, visited xx Wildlife Park once; replaced 15 disabled people The second-generation disability certificate was issued, and disability certificates were issued for 5 disabled people at the same time.

4. The work of the "Committee on Aging":

On the occasion of the Double Ninth Festival, a celebration was held for 63 golden couples in the community and 358 people over the age of 65 The elderly should apply for a new "xx City Senior Citizens' Preferential Treatment Certificate". Throughout the year, "health care" subsidies were distributed to 4 people over the age of 90, totaling 2,400 yuan.

5. Population and family planning work:

Conducted 4 lectures on eugenics and eugenics among women of childbearing age; provided 4 free physical examinations and 2 ultrasounds to women of childbearing age ; At the same time, 12 bottles of folic acid tablets were distributed to 12 women of pregnant age; there was no unplanned birth throughout the year, and the population and family planning work in XX was successfully completed.

6. Cultural and sports work:

Throughout the year, the community organized volunteers to carry out various cultural, sports and literary activities 5 times; held 1 lecture on "intangible cultural heritage" cultural knowledge to explore "intangible cultural heritage" 2 "Heritage" cultural projects. This year's "8.8" National Fitness Day, all community staff actively participated in the "Second National Fitness Games" held in xx District and achieved excellent results.

7. Judicial and comprehensive management work:

(1) Organize 2 safety knowledge lectures and 1 fire protection knowledge lecture throughout the year; handle 40 floating population During the "National Day" in XX, all community members worked overtime around the clock to conduct "security patrols" to ensure the stability of the area and made certain contributions to the "safety creation" work in the XX Road area.

(2) In March this year, the community cooperated with the Comprehensive Management Office of the sub-district office to carry out the legal service activity of "Safety Creation Benefiting Thousands of Families, a Warm Reminder to You, Me and Others" at the east gate of the community, and distributed handouts to the passing public. There are 30 legal science textbooks and more than 4,000 legal leaflets. The community won the honorary titles of "Safe Community" for comprehensive social security management in xx District and "Model Community" for safe creation in xx District.

(3). Community leaders mediated 56 conflicts of various types throughout the year. In particular, we successfully mediated the "infrastructure nuisance" reported by the 48 households in Buildings 17 and 21 and the "collective petition" by 68 employees of the original "5.7" processing plant due to living expenses, thus ensuring that there were no major major events in the community throughout the year. The mass petition incident has contributed to the stability and development of our company.

Some achievements have been achieved in the work of XX, which are all the result of the support of leaders and the help of comrades. I also had many problems and shortcomings in my work in XX: poor work initiative, low work standards, often having the idea of ????muddling along, poor awareness of worries, and the community people still have opinions on some aspects of work.

In the work of XX, leaders and comrades are asked to criticize and correct more. At the same time, I am also convinced that under the correct leadership of the property company team and with the support of all employees and the community, we will be able to do better work in XX. ;