How long does it take for Jingxi not to deliver compensation to 3 yuan within 48 hours?

Definition of delayed delivery: refers to the behavior that the merchant fails to deliver the goods to the consumer within the agreed time, which damages the rights and interests of the consumer (except for the wrong bid event and the goods affected by force majeure factors). Under any of the following circumstances, according to the corresponding intelligent identification technical standards, the order will be automatically identified and marked as a back order by the system, and fully automatic payment will be made:

(1) Within 48 hours after the consumer successfully placed the order and the merchant's back-office delivery system received the order, or within a better time limit promised by the merchant (the promised delivery time limit was set for the goods corresponding to the order), the consumer could not find the tracking information of the courier company on the order (subject to the time recorded by the courier company system).

(2) For goods with different delivery times, such as reserved goods, pre-sale goods, promotion period goods, etc., the merchant should complete the delivery before the promised delivery period expires, but actually failed to deliver the goods within the time specified or agreed by the platform.

(3) Description of delayed delivery cases (for understanding and reference only)

Normal cycle: Orders generated on March 17 14 must be delivered within 48 hours (that is to say, the logistics information of the order can be viewed in the logistics company system). Orders that were not delivered on March 19 14 will be regarded as delayed delivery, and the system will automatically pay compensation.

Adjustment of platform delivery time limit during Spring Festival: Orders generated during February 5-2. 19 need to be delivered before February 2-21(referring to the order logistics package information that can be viewed in the logistics company system). If more than 2.2 1 merchant fails to deliver the goods, it will be delayed delivery and the system will pay automatically.

6 18 adjustment of delivery time of the platform during the promotion period: for orders generated during June 1 00: 00-23: 59: 59, the merchant must complete the delivery within 96 hours (that is to say, the logistics information of the order can be viewed in the logistics company system); If the merchant fails to deliver the goods at 23:59:59 on June 4, the system will automatically pay compensation.

Merchant promises delivery time limit:

L The dealer details page of reserved goods shows that the goods are reserved goods and will be delivered between 65438+ 10 1-65438+ 10/8. The merchant shall complete the delivery of the order before the promised latest delivery time 1.8. If the user places an order at 1.5 and the merchant fails to deliver the goods after 1.8, the delivery will be delayed and the system will automatically pay compensation.

L The promise delivery time is: 16: 00, and the delivery is expected before 23: 00 on March 17. The merchant should complete the delivery of the order before 23: 00 on March 17, which is the latest delivery time promised. If the merchant fails to deliver the goods before this time, it is a delayed delivery and the system will automatically pay compensation.

2. Delayed delivery measures

(1) If the merchant fails to deliver the goods within 48 hours or within the promised delivery time (including the promised delivery time order and the reserved order), Jingxi Platform has the right to deduct the corresponding consumer compensation from the balance of the merchant's account, and pay the same amount to the consumers corresponding to the delayed delivery order in the form of exclusive coupons of 3 yuan Jingxi (except during special activities, subject to the notice of the platform).

(2) Beijing Xiping Station will take measures including but not limited to freezing all payments, restricting activity reporting, and removing the whole store. For merchants' accounts, we will delay delivery until all delayed delivery orders are delivered or refunded successfully.

(3) The handling of related delayed delivery orders by Jingxi Platform according to the provisions of this article does not exempt the merchant from the delivery obligation. Regardless of whether Jingxi Platform has actually deducted the consumer compensation from the balance of the merchant's account and paid it to the corresponding consumer, the merchant should continue to fulfill the delivery obligation for the order with delayed delivery.

The above content comes from Article 3.6 of the Detailed Rules for the Management of Illegal Points of Merchants in Jingxi Open Platform.