What kind of car service do self-driving and car rental provide?

In the car rental business, self-driving car rental includes: self-driving daily rent and self-driving long-term rent (weekly rent and monthly rent); Car rental fees include five kinds of car rental services: daily car rental, intercity car rental, car pick-up, car return and wedding car rental.

Normal car rental process

At present, most car rental companies have similar car rental processes.

Step 1: Choose a car online.

At present, most car rental companies need customers to register members through the internet or telephone first, and then they can rent a car through the internet or telephone after successful registration. We can choose our favorite vehicle on the website according to our own needs, compare the price and model, determine the time to pick up and return the car, and submit the order after picking up the car.

After booking a car successfully, we will receive a confirmation of booking a car, usually in the form of a text message. Individual car rental companies will call to confirm and pick up the rented car according to the time and place in the confirmation information.

Weekends and some small holidays are the peak periods for car rental. In order to avoid the situation that there is no car to rent, it is suggested that friends who want to rent a car in advance during these periods, and the earlier the rental price, the cheaper it is.

Step 2: The store signs the contract/picks up the car.

1, provider

It's not difficult to pick up the car, just go to the car rental company store to pick up the car at the agreed time and place. However, it should be noted that drivers need to carry a legal China driver's license and a normal credit card. If the renter himself does not have a driver's license, or the renter is not the renter himself, some leasing companies will be allowed to bring their ID cards and driver's licenses at the same time to pick up the car. But some rental companies have strict requirements. In case of such problems, it is recommended to confirm and negotiate with the staff of the leasing company before picking up the car.

Credit cards are usually used to pay for car rental, and are frozen as a deposit that may violate the rules. The amount of the deposit is generally around 1000 yuan, and the amount of ordinary credit cards can be met. The staff will refund the deposit to the customer when returning the car. (The illegal deposit will be refunded within one week after returning the car. Most car rental companies require credit cards for settlement, but some larger companies also allow customers to use savings cards.

Because the car rental company has limited vehicles, there may be some discrepancies between the vehicles we booked and the vehicles we provided. Usually, car rental companies will allocate vehicles of the same level, model and price as much as possible to meet the needs of customers. Larger companies will negotiate with customers in advance, and some car rental companies will deploy them on site. In short, there will be no cars available or the models are very different.

Step 2 sign a contract

Every customer will sign a car rental contract when renting a car. The content of the contract is fixed and we can't change it. Moreover, because the terms of the contract are generally many and the length is long, most customers sign it without reading it. But we suggest that some responsibilities in the contract should be asked clearly in advance to prevent subsequent wrangling.

Under normal circumstances, the contract will indicate the basic information such as the information of the renter, the rental time and the price. We must first make sure that these contents are accurate. If there is any doubt about the attribution of some responsibilities in the process of using the car, you should also ask the staff in advance, or ask the staff to answer the responsibilities that often appear in the process of using the car and point them out in the contract. Some details that renters care about will be listed after introducing the renting process.

3. Pick up the car and check it

After signing the contract, the staff of the car rental company will accompany the customer to check the car condition, including mileage record, oil storage, appearance and interior integrity. At this time, it is necessary to carefully check the appearance and interior of the car body. If scratches, damage and other injuries are found, they should be confirmed as soon as possible, and the staff should be asked to record them to avoid problems in subsequent responsibility attribution. After completing these procedures, we can use the vehicle normally.

What needs to be emphasized here is that after checking the appearance and interior, you must ask the location of vehicle formalities, such as driving book and insurance policy. Check the effective time of insurance, the annual inspection time of vehicles, and the insurance items, so as to know fairly well. And whether the spare tire, tripod and fire extinguisher are complete should also be confirmed in advance.

Step 3: Return the car.

After the vehicle is used up, we should drive back to the designated store before the agreed return time, and ensure that the oil storage is the same as when picking up the car. At the same time, when picking up the car, unfreeze the deposit with a credit card, check the carry-on baggage after the formalities are complete, and then the car rental business is over. But when returning the car, the staff will still carefully check the appearance. At this time, they should cooperate with the staff to check and confirm.

Additional services and precautions

The most basic car rental process has been introduced, and I believe there are still many details. Here are some common questions to explain.

● It takes time in advance to rent a car.

Ideally, you can rent a car and pick it up at any time. However, due to the vigorous development of car rental business in recent years, the car source of car rental companies is limited, so the sooner the better. According to our experience, we usually only need to book a car three to five days in advance. If it is a holiday or a long vacation, it is safe to book a car at least one or two months in advance.

● Handling of accidents when going out.

Most car rental companies will advise customers to contact the insured insurance company or car rental company as soon as possible when an accident occurs, and the car rental company will handle it on their behalf. Make sure in advance when you pick up the car, and leave the phone numbers of various channels. If you have any questions, you can ask for help as soon as possible.

● There is an accident compensation problem.

Through understanding, it is found that each car rental company has different ways to deal with the compensation problem after the accident. Larger car rental companies usually give priority to insurance companies to make claims, and customers don't have to bear any expenses if they scrape. Even in the event of a serious accident, the customer can compensate the part beyond the insurance coverage at most.

And some smaller car rental companies, due to cost considerations, the insurance coverage is not high or even complete, although they can also use insurance to pay after an accident, but the amount is very small. Even some car rental companies will impose some financial penalties on customers after the accident. Here we need to confirm in advance before renting a car, and if possible, choose a company with a big brand and good reputation to rent a car.

Most companies will give priority to using insurance to pay for accidents, but if the vehicle has an accident, if it can't continue to be used, it will have an impact on the guests who rent a car behind, or tow, parking and delay fees. What happened during the period does exist. It is understood that each company's implementation standards are different, and there is no unified conclusion on how much joint compensation consumers need.

● Oil storage problem when returning the car.

At present, the car rental company needs the same amount of oil when returning the car as when picking it up, so try to pay attention to the amount of oil in the car when returning the car. If you are in a hurry to return the car and don't go to the gas station, the car rental company will calculate the difference in oil quantity according to the oil storage table and convert it into the oil price at that time to make up the payment, but this judgment will definitely have errors, which no one can avoid. When I returned the car, there was still a lot of oil left. Most car rental companies can convert excess fuel into cash and return it to consumers. But it does not rule out the possibility that individual car rental companies will not return it. Some car rental companies will include the refunded fuel fee in their membership cards, and they can only rent a car next time, but they can't refund it. So you'd better ask in advance when you return the car.

● There is something temporary that needs to be delayed to return the car.

If you have to delay returning the car in some cases, you should get in touch with the car rental company as soon as possible, of course, the sooner the better, and leave some time for the car rental company to arrange the subsequent use of the car. Usually, it is only necessary to determine the final return time and pay the rental amount when returning the car. However, some car rental companies will charge some extra fees for this, so try to avoid this situation.

● There is no credit for renting a car.

Almost all car rental companies require credit card settlement, and a part of the credit amount should be frozen as a deposit when picking up the car. Of course, some friends may not have credit cards, so in some car rental companies, savings cards can also be used to rent cars, but there are certain requirements for the balance in the cards, and not all car rental companies accept savings cards for settlement, so we need to know in advance.

● Return the car in different places

Now some car rental companies provide car return service in different places. However, through understanding, it is found that although there are not a few car rental companies that offer this service, they have higher requirements on vehicle types, use time and return location, and more are to meet the customers with the same needs. If you want to pick up the car in Beijing and return to Shanghai, you need to meet a friend who is interested in picking up the car from Shanghai and driving to Beijing, and the time and the choice of models are basically the same, which is not as wide as ordinary car rental. Of course, for friends in need, it is best to consult a bigger car rental company, where there are many car sources and customers, which makes it easier to meet the requirements of car rental in different places.

● Take a bus.

Many car rental companies now carry out so-called "hitchhiking" business. Simply put, these vehicles within the car rental company need to be deployed frequently, which may be between different regions. Driving in the air is worthless. If friends happen to travel together, they can start together, and the price of hitchhiking is much lower than that of normal car rental. However, the number and destination of hitchhiking are relatively fixed, and the selectivity is not great. In order to improve the probability of hitchhiking, it is definitely more reliable to choose those big companies with more car sources.

Summary:

According to the previous experience of renting a car, the process of renting a car is very simple and the procedures are not cumbersome. However, according to the scale of the car rental company, there are still many details to be paid attention to, especially the responsibilities such as vehicle procedures and insurance, so as to avoid unnecessary disputes.