What should I do if the mobile phone WeChat payment fingerprint can't be used?

If you use a vivo phone, WeChat can't pay by fingerprint. Please refer to the following treatment methods:

1. Please confirm whether the wrong fingerprint is used.

Password verification is generally needed when there are too many fingerprint matching errors. In this case, it is recommended that you enter password authentication or try to use fingerprint authentication later.

* Note: When fingerprint payment is turned on, the fingerprint verified on WeChat can only be used for payment. For example, if the mobile phone enters multiple fingerprints, but only one fingerprint is verified in WeChat, then the payment can only be made with this fingerprint.

2. Confirm whether the bound fingerprint has been deleted.

If the bound finger has been deleted in the fingerprint setting interface, please add the fingerprint again and bind the fingerprint in WeChat.

3. Fingerprint changes affect payment.

Fingerprint changes (such as dry fingerprints, peeling fingers, sweating, etc.). ), which may affect fingerprint payment. It is recommended to pay by password or re-enter fingerprints.

4. Try to restart the fingerprint payment function.

Go to mobile phone settings-fingerprint, face and password (or fingerprint and password)-fingerprint-payment, try to restart WeChat fingerprint payment function and check fingerprints.

5. Upgrade the system

Please upgrade your mobile phone to the latest version for viewing.

6. Restore all settings

Go to Settings-System Management/More Settings-Backup and Reset/Restore Factory Settings-Restore all settings, and then follow the onscreen instructions.

* Note: Restoring all settings will not delete any data or media files, but only restore all settings of the phone. Some third-party application accounts need to log in again. Please ensure that the use of the software will not be affected before operation. If you have important data, you can back it up in advance before the operation.

7, service center testing

If the above methods fail to solve your problem, please back up your mobile phone data in advance, take your mobile phone and purchase certificate to the vivo customer service center for testing, pay attention to the official account of WeChat "vivo" or "vivo customer service" to inquire the address and telephone number of the service center, and suggest calling before going to ensure that a staff member receives you before going, so as not to waste precious time.