Valuable experience from refund of idle fish to successful appeal

Idle fish second-hand electronic products are black [face] [face] [face] [face] [face] [face] [face]

Warmly remind buyers not to confirm the receipt in advance,

When setting up its own process, the small court will immediately confirm the receipt for the user if the voting fails.

It is really fascinating to help users who vote less to confirm the receipt.

Later, I also sent a message to the user saying that "my platform didn't help you confirm the receipt, but you confirmed the success of the transaction yourself", which successfully cleared the responsibility.

Xiao Xian Fish Court allows judges who don't know where to judge and vote.

The winner with more votes is automatically paid to the winner.

This voting mechanism is ridiculous!

Do you know how many users actually voted in the small court?

Jurors have no idea that there is no follow-up operation after voting in the small court!

I also voted in the small court. Based on the evidence provided by both sides, I can't understand the cause and effect of the matter. The judge can't see the user's chat record, and can only judge according to the evidence and news submitted by both parties.

In this case, it is very unfavorable for users who have not participated in the small court debate.

When the customer service accepts the refund application, it only tells the user that "the customer service has been involved, please submit the photo and text description of the proof". The user doesn't know that the next process is to confront and argue with the other party of the transaction.

Users will initially submit some evidence that is not very targeted. This evidence will first be reviewed by the other party to the transaction, which is an opportunity for the platform to mediate between the two parties.

But this move is equivalent to giving the other party evidence and letting the other party make a targeted response.

The party who advocates rights protection will feel very unfavorable and helpless. "Say good customer service intervention? It turns out that the customer service will not intervene at all, but will only move a small bench and watch the debate between the two sides. "

This is an unprepared debate, and it is doomed that someone will lose the support of voting because they are unprepared.

When the defender found the key evidence and continued to submit it, the judge who had voted before left the small court and the review came to an end.

The small idle fish court can't guarantee the interests of users at all, but it is just a mediation way for idle fish platform to users.

The one who voted more won, so he was telling the truth?

Those who have already voted cannot vote again, nor can they modify their votes after voting.

After voting, both parties to the transaction can continue to give evidence.

However, after the two sides of the transaction gave evidence, the jurors found that they had done something wrong, and they had to change their mouths and could not modify them.

Idle fish confirms your receipt and tells you that you can complain, but you need the proof of the logistics company and must build the official seal!

Without this proof, sorry, I can't appeal,

After getting the certificate, submit the certificate, edit the complaint manuscript within 300 words and upload it.

These operations will be shown in the agreement record with the seller.

It turns out that the appeal button is what users must inform customer service after submitting vouchers and logistics certificates to the platform. This button will appear in the refund operation interface.

But idle fish will not take the initiative to tell users about this return process.

Only users can explore and discover.

Even the manual customer service is the label of "calling online customer service" that I saw only after seven or eight times of robot input.

If you are not careful, this label will disappear.

After the refund application and appeal, you can only see the previous negotiation record in the message record, but you can't see the entrance of the previous information.

After submitting the appeal request, the idle fish gave me a reply two days later, telling me that the order money had been fully returned to me and the goods did not need to be returned.

I don't know whether it is the rule of idle fish itself that the goods don't need to be returned or because I applied to the seller for compensation for my return loss. This is a black box.

After the small court debate of idle fish, I didn't feel mediation, and even lost confidence in the second-hand trading platform of idle fish.

(Update) After submitting the evidence, the complaint was successful. The idle fish customer service returned all my money to me, although I don't know whether the seller returned it or the idle fish platform compensated me, which made my confidence in the idle fish customer service so high. However, if the refund link is more humanized, the workload of complaints will be smaller.

If someone continues to use idle fish, give everyone a reminder:

In a word, Idle Fish only provides a platform for users to trade second-hand goods, and does not want to participate in or manage any disputes on the platform.

Idle fish: "I only provide a platform for you to trade." If there is any dispute, don't come to me. If you come to me, I will help you confirm the receipt in advance. If it rains, I will have no melon to eat! "