What is star service?

Star service is a series of exclusive services launched by China Mobile for old customers on the basis of integrating the original service system. Specifically, it is to provide a variety of differentiated exclusive high-value services such as double enjoyment of points, overdraft of telephone charges, priority access 10086 and so on for high-quality customers with long internet age, stable consumption and no arrears, which is a feedback for customers' long-term support for China Mobile.

The highest star is five stars. The higher the star rating, the more service rights you enjoy. China Mobile strives to bring more intimate and better service to our old customers who have supported us for a long time, so that you can fully feel the trust and care of China Mobile and get a relaxed, efficient and convenient sense of honor anytime and anywhere.

First, the star rating.

The star rating depends on the communication consumption behavior of each number customer of Shanghai Mobile. The longer the online time, the higher the consumption, and the fewer times the arrears stop, the better, and the higher the star rating will naturally be! The new customer number can gradually accumulate corresponding consumption records from the beginning of network access!

The star rating of each number is dynamically adjusted every month; If the star rating is adjusted, all kinds of star service standards will be adjusted synchronously according to the latest star rating. If the number is transferred or cancelled, the star rating and corresponding rights and interests will be automatically cancelled.

A good way to become a star-rated customer: upgrade the 4G mobile phone card without changing the number, open the 4G package for more than half a year to become a star-rated customer and enjoy more courtesy.

Second, how to know your star rating.

You can edit the short message "CXXJ" or "XJFW" or "star service" and send it to 10086, or call the customer service hotline 10086, or directly log in to the online business hall sh. 10086. cn- My Star, Palm Hall-My Star,.