What do you mean by the progress of JD.COM's return review? A refund application has been submitted?

After submitting the return application service form in official website, JD.COM, the after-sales customer service will intervene in the review, and after passing, the return will be made according to the service form prompt process. When BOE receives the goods and passes the examination, it will submit a refund application. After the financial confirmation of the business supervisor, the refund amount will be returned to your Hu account in the same way. The following is the return process for your reference:

The following are the problems that JD may encounter. COM returns and refunds. You can refer to them or consult JD.COM online customer service.

After-sales service processing cycle: return processing cycle, which is completed for you within 7 days from the day after receiving the defective goods; (The sign of processing completion is that the replacement order is completed, compensation is received or a refund application is submitted (the refund time limit depends on the service speed of the third-party refund platform)). The normal maintenance cycle will be completed for you within 30 days from the day after receiving the defective goods; The above return and maintenance time does not include the commodity inspection cycle. In the national holidays, due to the delay in providing services in the after-sales service centers of some brand manufacturers, the maintenance time has been extended accordingly.

Refund instructions

Tips: The refund period is for your reference only, and the specific refund period may be affected by banks, payment institutions and other related factors.

1.JD.COM online payment and POS card payment order refund. If bank information is involved, JD.COM will handle the refund according to the regulations formulated by banks and relevant institutions. In order to ensure the safety of the customer's account amount, we will arrange for the original card to be refunded.

2. Orders for company transfer or cheque payment need to be confirmed with customer service personnel before company transfer. At present, JD.COM only supports returning the company account originally paid by the customer. Please forgive the inconvenience.

3. The refund will be paid by JD.COM Card/Jingdong. The COM E card cannot be directly converted into cash and will be returned to JD.COM Card/JD.COM. COM E card paid in about 1 working day.