Ministry of Industry and Information Technology 12300 WeChat Complaint Process

Legal analysis: 1 Open the mobile phone WeChat APP and enter the official WeChat account of the Ministry of Industry and Information Technology 12300.

2 Before appealing, you can select "Appeal Notice" in the user complaint in the lower left corner to view the appeal notice.

3 Click "Submit Appeal" to enter the interface of submitting appeal.

Fill in the complaint information, such as basic telecom operators, other enterprises, their regions, whether to complain to enterprises, etc.

After filling in the form, you can click Yes to confirm the submission of the complaint.

You can click "Appeal Inquiry" in the menu bar to check the progress of the appeal.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 11 Consumers who suffer personal or property damage due to purchasing or using commodities or receiving services have the right to compensation according to law.

Twelfth consumers have the right to establish social organizations to safeguard their legitimate rights and interests.

Article 13 Consumers have the right to acquire knowledge about consumption and the protection of consumers' rights and interests.

Consumers should strive to master the knowledge and skills of the goods or services they need, use the goods correctly and raise their awareness of self-protection.