What should I do if my phone freezes?

If you use a vivo phone, how to deal with the crash:

1. Force restart the phone

Try to force restart the phone and observe whether it resumes use.

Force restart method:

Models launched before September 2017 (models before X20): Press and hold the "power button" for more than 12 seconds

2017 Models launched after September 2020 and subsequent new models (X20 and later models): Press and hold the "Power Key" + "Volume Down Key" simultaneously for more than 10 seconds

NEX 3/NEX 3S: Press and hold the round key at the top for more than 10 seconds

2. Upgrade the system version

Check whether the mobile phone system version is the latest version. System updates will improve the system's compatibility with third-party applications and the system's compatibility with third-party applications. stability, some new versions will also add some new features.

3. Confirm whether an incompatible application is running

Whether running a certain software causes the phone to crash. Some third-party software is incompatible with the system and may cause the phone to crash. , restart and other phenomena, it is recommended to long press the software icon on the desktop>Application Information>Storage or Settings>Applications and Permissions>Application Management>Find the corresponding software>Storage, click "Clear Data" and "Clear Cache", please back up if necessary Software data, uninstall the software and re-download and install it from the app store.

4. Check the mobile phone storage space

Please check the remaining storage space of the mobile phone. If the storage space is low, the system performance will drop sharply. It is recommended to use iButler to clean up the mobile phone storage space in time and Uninstall rarely used software and keep the remaining storage space above 20%.

5. Reset the phone

If necessary, after backing up the phone data, go to Settings > System Management > Backup and Reset > Clear all data to reset the phone. This operation will delete all data, including: software, text messages, contacts, notes, etc. Please back up important data before operation to avoid loss.

6. Service center inspection

If the above method fails to solve the problem, please back up your mobile phone data in advance, bring your mobile phone and purchase voucher to the vivo customer service center for inspection. Customer service center address: Go to the vivo official website/vivo mall APP--My--service outlets or vivo official website web version--slide to the bottom--service support--service outlet query--select the province and city to query the customer service center address. It is recommended to call in advance before going to avoid empty runs, plan your itinerary reasonably, and travel safely.