How to replace a lost Telecom mobile phone card?

First, call Telecom customer service hotline 10000 to report the loss of your current mobile phone number; then you need to bring the original ID card of the owner of the phone to the local business office to replace the card.

For international dual-mode card/air recharge card/wing payment card customers, inter-province card replacement service cannot be provided. Please return to the place where the account was opened to handle card replacement service. However, you can reissue an ordinary UIM card and retain the functions of calling and sending text messages. Your international dual-mode card/air recharge card/wing payment card business cannot be used temporarily. You can re-replace the card after returning to your home place. Extended information

Step one: Report the loss of the mobile phone card

We can borrow someone else's mobile phone and call the corresponding customer service number to report the loss and freeze the mobile phone card, or go directly to the business hall to report the loss.

Step 2: Report loss on Alipay

Call 95188 on your mobile phone, then press 1 (Alipay), describe your situation, and the customer service will help you freeze your Alipay account.

Step 3: Report the loss of WeChat account

WeChat’s customer service hotline is 0755-83765566. After calling, just follow the prompts.

Answers to Xinjiang Telecom’s inter-provincial card replacement issues - China Telecom Online Business Hall