What is the refund process of Tmall?

I. Confirm the refund and return process for receiving and delivering goods:

1. On the top bar of the homepage, click "My Taobao" and "Bought Baby". Find the goods to be refunded and click "Refund/Return" on the page.

2. Next, there are two options:

One is that you don't like the goods and ask for direct return;

The second is that you can ask for a refund directly without returning the goods because of quality problems or other non-customer reasons.

(1) If you choose to apply for a refund. After entering the page, fill in the refund reason, refund description and upload the refund voucher (Want Want chat records, or photos of purchased goods that are not in conformity with the real thing or have quality problems can be used as vouchers). Submit a refund application. After the application is successful, the system will prompt you accordingly.

(2) The seller has 5 days to agree and reject your refund application. If the seller agrees to the return agreement, the seller's return address will appear on the page, and you can return the goods according to this address. After returning the goods, enter the refund page "Fill in the Return Information".

If you apply for a return. There may be cases where the seller does not agree to return the goods. At this time, you can ask customer service to intervene in the investigation.

(3) Select the courier company that returns the goods and fill in the waybill number. If there is no courier company for your return in the drop-down menu, please choose another one to fill in (you can also choose online logistics return, and the logistics company will receive the goods directly after receiving the system information).

(4) Confirm whether the information is accurate, and then click "Submit Return Information". The seller has 10 days to confirm. If the seller fails to handle it within the time limit, the system will automatically refund it to you. (In the meantime, you can ask Tmall customer service to intervene at any time. )

2. Refund process when the seller fails to deliver the goods:

1. On the top bar of the homepage, click "My Taobao" and "Bought Baby". Find the goods to be refunded and click "Refund/Return" on the page.

2. After entering the page, fill in the refund reason, refund description and upload the refund voucher (Want Want chat records, or photos of purchased goods that are not in conformity with the real thing or have quality problems can be used as vouchers).

3. Submit a refund application.