12345 complaint skills

12345 government service hotline refers to the public service platform set up by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. The following are my tips for dialing 12345 for reference only. Let's have a look.

The skills of calling 12345, 1 and 12345 are explained as follows:

1, call 12345 public telephone to reflect the problem, and have a clear goal;

2. The contents of the complaint must be objective, true, accurate and comprehensive, and the facts shall not be fabricated or distorted at will;

3. The language is civilized, the mood is calm, the appeal is concise, and the call time is shortened as much as possible;

4, in order to facilitate the relevant departments and units to solve related problems in time, the complainant reported his real name, contact telephone number, work unit or home address, and truthfully answered the inquiries of the accepting personnel, and the mayor strictly enforced the relevant confidentiality regulations through public telephone;

5. The relevant departments and units will generally handle and reply the questions reflected by public calls within 3-7 working days. For particularly urgent or complicated matters, the time limit for handling may be shortened or extended. In principle, the extension time shall not exceed 15 working days. Please be patient.

12345 is the hotline of the local mayor. When citizens encounter problems and disputes, they can call the hotline to investigate and solve them. This is equivalent to a way of letters and visits. As long as the appeal is reasonable, the case-handling department will investigate and solve the relevant situation once. According to the experience of netizens, the platform will reply to the public's consultation complaints within 2 working days. Complaints, suggestions, reports, etc. to users. , the platform will give the first reply within 7 working days;

Call 12345, Skill 2. If the employer is in arrears with wages, call 12345, and it will be transferred to the labor inspection or told to complain to the labor inspection.

Labor supervision is a full-time team of the people's government to supervise the employer's implementation of labor security laws and regulations, investigate and correct illegal acts. Workers who call the mayor's hotline will generally give it to the labor inspection, or tell them to complain directly to the labor inspection.

If it is found that the company has been in arrears with wages, employees can find the following departments to solve it:

1, Labor Inspection Brigade

Regardless of whether the company's wage arrears constitute a crime, employees can complain to the labor inspection brigade of the labor administrative department first.

After receiving the complaint, the labor inspection brigade will issue a Notice of Order to Correct to the person in charge of the company who refuses to pay the salary, and order the company to pay the employee's salary within a time limit.

2. Labor Arbitration Committee

If the complaint is not resolved, the employee may apply to the local labor arbitration committee for arbitration, and shall provide relevant evidential materials.

3, the people's court

If no settlement is reached after labor arbitration, it is suggested that a lawsuit can be brought to the court within 15 days from the date of arbitration award. Moreover, those who go to court for prosecution also need to provide corresponding evidence.

According to Article 19 of the Interim Provisions on Wage Payment, if there is a labor dispute between the employee and the employer due to wage payment, the parties may apply to the labor dispute arbitration institution for arbitration according to law. Anyone who refuses to accept the arbitration award may bring a lawsuit to the people's court.

Dialing 12345 tip 3 12345 government service hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. And providing hotline 12345 can improve the service level for the former people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

202 1 1 6, the guidance issued by the general office of the State Council on further optimizing the local government service hotline,

202 1 June1day, Beijing 12345 minors protection hotline was officially opened, and Shanghai 12345 minors protection hotline was opened.

The service hotline 12345 is set up by local municipal governments in different ways, including telephone 12345 and network 12345.

12345 service hotline is usually used for:

1. Public service information consultation on administrative functions, responsibilities, policies and procedures;

2 complaints, opinions and suggestions on administrative management, social management and public services;

3. Non-emergency management and service for help within the scope of administrative functions and powers;

4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;

5. Praise the efficiency and administrative effectiveness of government departments and their staff.

Note: The actual situation varies from place to place, and the local government documents shall prevail.

Please click to enter the picture description (maximum 18 words).