Regarding text message issues and complaints to China Mobile Netcom, please help me!

This is it:

When mobile companies send text messages, if they are sent to each other within their own companies, they can charge after successful reception, but for text messages sent outside mobile phones, they will be charged. There is no guarantee, because when it comes to cross-company transmission, there are many gateways in the middle, and the companies are competitors. Of course, information cannot be shared in real time. However, these companies all have the same default operation, which is that when sending cross-company information, as long as it is successfully sent, it will be considered successful and charges will be charged. Then a certain failure rate is deducted during mutual settlement. Having said that, almost many users have encountered a situation like yours.

If you are unwilling to do so, you must obtain evidence and file a complaint.

The method of obtaining evidence is to contact the notary office and send the information in person. If the reception fails in person, the fee will be deducted for in-person inquiries. In this way, the notary office can provide evidence, and this evidence will be completely valid in law.

Complaints: 1. Complain to China Mobile and China Netcom. It is estimated that what you have already done will generally not be resolved; 2. Complain to the consumer association and seek their coordination and resolution. Disputes over general consumer goods will not be resolved. It is relatively effective; 3. Solve it through legal means and prosecute.

Two points to remind you. First, if you want to make a big splash, you must have media support. You must contact them first, work with them, and report the whole process. This will help you succeed; second, do a good job. Psychological preparation for a long-term battle. If you lose your confidence after working hard for a period of time, it is called giving up halfway. It is better not to do it.

I hope these opinions can help you, not only on this issue, but also in other fields. Wish you success!

Answer: befriends01 - Xiucai Level 3 10-30 11:43

Modify the reply: befriends01, the reply you want to modify is as follows: Points rules are closed

This is it: when mobile companies send text messages, if they are sent to each other within their own companies, they can successfully receive and then charge. However, for text messages sent outside mobile phones, there is no guarantee, because it involves cross-company transmission, and there are many problems in between. Gateway, the relationship between companies is competitors, and of course information cannot be shared in real time. However, these companies all have the same default operation, which is that when sending cross-company information, as long as it is successfully sent, it will be considered successful and charges will be charged. Then a certain failure rate is deducted during mutual settlement. Having said that, almost many users have encountered a situation like yours.

If you are unwilling to do so, you must obtain evidence and file a complaint.

The method of obtaining evidence is to contact the notary office and send the information in person. If the reception fails in person, the fee will be deducted for in-person inquiries. In this way, the notary office can provide evidence, and this evidence will be completely valid in law.

Complaints: 1. Complain to China Mobile and China Netcom. It is estimated that what you have already done will generally not be resolved; 2. Complain to the consumer association and seek their coordination and resolution. Disputes over general consumer goods will not be resolved. It is relatively effective; 3. Solve it through legal means and prosecute.

Three reminders:

First, if you want to make a big fuss, you must have media support. You must contact them first, work with them, and report the whole process. This will help You succeed;

Second, be mentally prepared for a long-term battle. If you lose confidence after working hard for a period of time, it is called giving up halfway, and it is better not to do it;

Third, if you want to be more realistic, find support from the media or consumer associations to obtain a refund and apology from the mobile company in the future.

I hope these opinions can help you, not only on this issue, but also in other fields. Wish you success!