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Tik Tok merchants forcibly cancel orders
What should I do if Tik Tok's merchants forcibly cancel the order? Hello, I'm glad to answer your question: consumers who have been cheated by a merchant can claim punitive damages. Article 55 of the Law on the Protection of Consumers' Rights and Interests stipulates that if a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of the increased compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services, and the amount of the increased compensation for less than 500 yuan shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail. If the goods or services provided by business operators are fraudulent, they shall compensate consumers three times, and if they are less than 500 yuan, they shall be 500 yuan. The new consumer law stipulates that triple compensation for consumer fraud is the minimum compensation. From the perspective of legislative purposes, statutory punitive damages are only the minimum for consumers to obtain punitive damages, not the maximum for consumers to obtain punitive damages. If operators and consumers clearly agree on more punitive damages, it will not violate the original intention of legislation. An operator who provides goods to consumers commits one of the following acts of deceiving consumers: (1) selling adulterated and shoddy goods; (two) the use of false or other improper means, so that the number of goods sold is insufficient.
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