How does JD.COM cancel the payment order?

1. Open the order details. If the goods in the order tracking have not been delivered out of the warehouse, you can click "Cancel Order" in the upper right corner of the order.

2. In addition, find "Cancel Order" in the front desk help center of JD.COM Mall, click to enter the order interface, and then select the corresponding order cancellation.

3. When canceling the order, if the goods have been out of the warehouse or are on the way to the destination, you can't cancel the order online. You can only call the customer service in JD.COM and ask the customer service staff to intercept the order.

4. You can also use the online customer service application to cancel the order. When the customer service is busy, you need to wait patiently. Online customer service is not as flexible and convenient as manual customer service.

5. Precautions for canceling orders in JD.COM.

(1) After submitting the order cancellation application, the system will confirm the location of the package, and you will be refunded after the interception is successful. If the cancellation of the order fails, the order will continue to be delivered to you, and you can sign or reject it as needed.

(2) If the order includes gifts, purchases, discounts, coupons, suits and other promotional items, if the main order is cancelled, the related promotional items will also be cancelled.

(3) If the sub-order of the split order is cancelled: when the total amount of the remaining sub-orders that have not been cancelled meets the freight conditions, the sub-order will not be charged additional freight; If the total amount of the remaining uncancelled sub-orders does not meet the freight conditions, after all the sub-orders are completed, the customer will be charged 600 Jingdou or 300 Jingdou as the freight (if there is not enough JD.COM Jingdou in the user's account, the sub-orders will be cancelled together).

6. Note: If one of the sub-orders has been completed, the other sub-orders will not be cancelled together. The system will judge whether the remaining sub-orders meet the conditions of free shipping. If it does not meet the requirements, the corresponding green beans will still be deducted. If the JD.COM amount in the account is insufficient, the deduction will be negative.