What does it mean to close the box and refund the horse?

Closing the refund means that the refund time is over and no refund can be made. If the refund time is not over, but the refund channel is closed, you can contact customer service to solve it. If you need a refund, open the platform for purchasing goods, enter the order management page, click Apply for a refund, and then wait for the merchant's consent.

Extension: shopping precautions: 1. The goods cannot be paid. It may be that there is a bug in the APP of the shopping platform. You can restart the software and pay. You can try to upgrade the software and then pay.

2. The goods can't be put down, which may be caused by abnormal network, so you can change the network; Maybe the king server is not normal. You can wait a while before placing an order, or you can exit the page before placing an order.

3. When shopping, if you can't sign for it in person, you can choose the collection service.

4. If the merchant does not agree to the refund, you can contact the platform customer service to solve it. After the refund, you can ask for freight insurance on the refund page.

Data expansion: for goods that are allowed to be returned, consumers need to return them within seven days from the date of receiving the goods; Online commodity operators shall refund the price paid by consumers within seven days from the date of receiving the return. The return freight is borne by the consumer; If there are other agreements between online commodity operators and consumers, they shall operate according to the agreement.