Call the customer, don't reply to the text message, don't reply.

First, respect customers. Everyone needs respect and recognition from others. We must thank our customers for their cooperation and express your gratitude to them. For customers' mistakes or even faults, you should show your tolerance, not blame.

Second, there are principles and ethics. A person who abides by principles will win the respect and trust of customers most. Because customers also know that meeting a demand is not unconditional, but must be met under certain principles. Only in this way can customers have reason to believe that you have followed certain principles when recommending products to them, and they can cooperate and communicate with you with confidence.

Third, do more than sell. You can learn more about the difficulties and needs of customers' lives and try your best to help each other! Try to turn customers into friends so that the other party will think of you at the first time when necessary!

Fourth, talk about cooperation and don't embarrass customers. When customers are in trouble, they must be considerate of others and don't embarrass them. Make appropriate concessions and terminate cooperation if necessary to lay a solid foundation for the next cooperation.

Fifth, consider customers. Cooperation pursues a win-win situation, and we can't just care about our own interests. The other party also works for the company, and the other party should be as beautiful as the boss! So when we talk about cooperation, don't sell things that customers don't need to him. You reduce his expenses, which indirectly reduces your own investment!