The groceries purchased by Duoduo were not delivered to the pick-up point. Will they be delivered again?

Duoduo Maicai will show delivery on that day. If it is not delivered to the pick-up point, please wait patiently. It will be delivered. If it cannot be delivered to the pick-up point on the same day due to shortage or other reasons, it will not be delivered. If it is sent again, the agent will help you apply for a refund

Expand the common return situations of Duoduo Buying Food:

Scenario 1: The user says he did not receive the goods

Out of stock/not delivered after 16:00/unable to contact the store/the store refuses to provide goods, etc.;

(1) Evidence/verification content required: Verify whether it has not been delivered (out of stock);

(2) Processing ideas: Compare the inspection form and contact the supplier and driver by phone for confirmation.

Scenario 2: Taking too many wrong shots and not wanting them

The customer requires a 7-day return without reason;

(1) Evidence/verification required: Whether the product is damaged , verify whether it affects secondary sales;

(2) Processing ideas: Only non-fresh products are supported, fresh products do not support returns and refunds without reason.

Scenario 3: Quality problem/description does not match/packaging is damaged

Quality problem: moldy/rotten/dry/black core/expired; description does not match: the product details page is red honey Pomelo, solid white pomelo;

(1) Evidence/verification required: Verify whether there is a problem with the product and provide photos of the problem;

(2) Processing ideas: The product exists Questions, support returns/refunds/refunds of price differences. If the evidence is unclear or cannot be verified, it will be rejected.

Scenario 4: Missing pieces/Missing shipment/Lack of jin or liang

4 corns should be sent, but 2 corns were actually sent;

(1) Evidence required /Verification content: Verify whether there are missing items or missing items, and provide photos of weighing/photos of receiving some goods;

(2) Processing ideas: Only the price difference can be refunded for fresh products, not for non-fresh products. Xiancai supports returns and refunds.

Scenario 5: The wrong goods are sent

Tomatoes should be sent, but green beans are actually sent;

(1) Evidence/verification content required: Verify whether the wrong goods are sent, Provide photos of the goods received;

(2) Processing ideas: Only fresh products can be refunded, and non-fresh products can be returned and refunded.