How to return the goods at the express station?

How to return the goods at the express station?

The return process including freight insurance is as follows:

1. If the consumer is not satisfied with the goods received, he can apply for a refund on the shopping page first, and then send the goods to his designated address by express delivery after the merchant agrees;

2. Consumers can choose to send it back by themselves, and they need to pay the freight first; Alternatively, you can choose rookie door-to-door/post delivery, which will be paid in advance by Tmall/rookie account, and the freight will be automatically deducted when online payment is made;

3. The consumer fills in the correct logistics number on the return page;

After the merchant receives the goods, the freight insurance can start to claim. If it is sent by express delivery, the freight insurance claims will be directly credited to the payment account bound by the consumer shopping platform; If you choose rookie door-to-door delivery/post office to send mail, because it has been paid in advance by the prepayment account, no more money will enter the consumer's account.

Return freight insurance is a kind of freight insurance, which can be divided into return freight insurance and return freight insurance. After the transaction is successful, the freight insurance will automatically expire. According to the distance and the weight of the goods, the freight insurance is generally between 65,438+00 yuan and 25 yuan.

buyer

In order to solve the disputes arising from the freight expenses of buyers in the return, insurance companies timely launched the return freight insurance products according to the characteristics of online transactions, also referred to as "return insurance". At this stage, the return freight insurance is only for goods that Taobao supports for 7 days without reason to return. Buyers can choose to buy insurance when buying goods. In the event of a return, the insurance company will pay the buyer the return freight as agreed within 72 hours after the refund is completed.

Seller's side

"Return freight insurance" refers to the insurance service provided by the insurance company for the one-way freight caused by return when the buyer and the seller make a return request.

In the era of online shopping, postage has become the bottleneck of e-commerce development, which restricts the cost of online merchants. In online shopping, there is always controversy or worry about who will bear the freight when returning goods. In the current refund transaction disputes, 42% are caused by the disagreement between buyers and sellers on the return postage, which adds a lot of unnecessary trouble to the after-sales problem. After half a year's investigation and analysis, Huatai Insurance launched a special insurance product for online transactions: return freight insurance, which was officially sold on Taobao on 20101.9.

This insurance product has four characteristics:

1. Low insurance cost: generally around 2-6 yuan;

2. Convenient insurance: you only need to choose the goods when you buy them, and pay them together when you pay;

3. Quick claim: there is no need to report and prove, and the claim will be paid directly to the buyer's Alipay account within 72 hours after the successful return;

4. The claim amount is high: the claim amount is judged according to the distance between the buyer's receiving place and the seller's returning place and the weight of the goods, and the highest compensation will be paid to 25 yuan.

How to return the dismantled courier?

Can be returned.

Return refers to the process that the buyer returns the dissatisfied goods to the merchant. 20 18 the national industrial and commercial and market supervision departments will continue to strengthen the protection of consumers' rights and interests, and at the same time supervise operators to fully implement the seven-day unreasonable return system for online shopping and promote offline unreasonable return.

As an important part of the postal industry, express delivery industry has the characteristics of wide industry drive, large number of employees, high economic added value and remarkable technical characteristics. It integrates information transmission, goods delivery, capital circulation, cultural communication and other functions, involving production, circulation, consumption, investment, finance and other fields. It is an irreplaceable basic industry in modern society.

When packing by yourself, you can choose boxes with 3~5 floors according to the different conditions of the internal items. In order to reduce the cost, a batch of cartons with different specifications can be customized by group purchase. For the general items packed by yourself, you can prepare some waste newspapers and shred them and fill them in the box.

The outer packaging of barrel-shaped articles shall not be shorter than the inner part, and the articles with long size and easy to be broken shall be lined with solid round sticks or hard plastic barrels as the outer packaging.

How to return the goods at the rookie station?

1, contact the staff of the rookie station, explain the situation to the other party, and then refuse this courier.

2. Then open your own Taobao, apply for a refund page, and choose a refund.

3. When the courier updates the courier information, the parcel information is rejected and returned.

4. Finally, contact the merchant's customer service for a refund and wait patiently for the refund to be completed.

How to return goods at the express delivery point

If you have received the goods, the return and refund process is as follows:

1, enter "My Taobao"-"I am a buyer"-"Bought Baby" page to find the corresponding transaction order, and click "Apply for Refund".

PS: It is best to negotiate with the merchant before applying for a refund. This process is much faster when the other party agrees to return the goods. In general, if simple negotiation fails, the seller will agree to return the goods, especially the reputable merchants.

2. Select "I have received the goods", "I need to return the goods" and the reason for refund, enter the amount to be refunded, fill in the refund description, enter the payment password of Alipay account, and click "Apply for refund immediately".

3. Pay attention to the refund status and refund timeout, and wait for the seller to agree to the refund agreement. At this time, the refund status is "refund agreement reached, waiting for the buyer to return the goods".

PS: After the seller agrees to return the goods, you can call the courier company and ask them to pick them up at home. For courier companies, please check online or call the local information desk 1 14. The courier fee varies according to the volume and weight of the goods. Please consult the courier company for specific standards. Generally, a small thing is 10 yuan.

4. After delivery, click "Return to Seller" under the corresponding transaction in "My Taobao".

Fill in the logistics company and logistics waybill number for returning goods, and click "Confirm".

5. After returning the goods, the refund status will be changed to "Buyer has returned the goods, waiting for the seller to confirm the receipt". Similarly, you need to continue to pay attention to the refund status and refund timeout. After the seller confirms the receipt of the goods, click "Agree to Refund" to get a successful refund.

You can contact the courier through the internet and telephone, and then when the courier arrives, I will fill in the face sheet for you, fill in the address, recipient and telephone number, pack what you want to mail, and then paste the logistics face sheet and give it to the courier.

It's simple. Don't forget that you have another bill. Keep it. If there is a dispute with the seller, the bill is very important.