What is Taobao after-sales experience gold?

Taobao after-sales experience gold refers to the virtual items used by Taobao merchants to provide users with platform experience. Taobao after-sales experience gold is given to users by Taobao merchants for experience on the platform. It is usually difficult to withdraw money and is only used as a virtual item. Taobao merchants must pay attention to Taobao's after-sales experience. If Taobao's after-sales experience is low, they must improve it. If Taobao's after-sales experience is low, it will definitely affect the reputation of the store, and then the store's sales will be affected.

1. What is Taobao’s after-sales experience fee?

Taobao after-sales experience gold refers to the virtual items used by Taobao merchants to provide users with platform experience.

Taobao after-sales experience gold is given to users by Taobao merchants for experience on the platform. It is usually difficult to withdraw cash and is only used as a virtual item.

Taobao merchants must pay attention to Taobao’s after-sales experience. If Taobao’s after-sales experience is low, they must improve it. If Taobao’s after-sales experience is low, it will definitely affect the reputation of the store, and then the store’s sales will be affected. .

2. How to improve the after-sales experience?

1. If buyers have any questions after receiving the goods, customer service must answer them patiently and carefully. When a buyer contacts after-sales service, we should first reassure the buyer and figure out where the problem lies. When the problem lies with us, we must have the courage to take responsibility.

What many buyers care about is not the few dollars in refund or postage, but your service attitude, whether they are satisfied and whether you are sincere in solving the problem. Therefore, attitude is very important. Know how to consider buyers, use services to reduce negative reviews, enhance buyers' trust, and increase repeat customers.

2. The quality of packaging directly reflects the attentiveness of the seller's service and affects the grade of the product. If you have ever bought something in some large stores, you will find that many large stores have exquisite gift box packaging, which is enough to show the quality of the product and the strength of the seller.

Place an exquisite and multi-functional after-sales guarantee card in the package, and use the packaging to prove their strength and care, and you will feel that it is still worth the money. It increases the desire to give good reviews and also increases the desire to buy again.

3. In order to provide more thoughtful reminder services, many large sellers now send delivery text messages to remind buyers when buying things in their stores, or when the goods are about to arrive, for example, When arriving in the buyer's city, a text message will be sent to remind the buyer to pay attention to receiving the goods.

A beautiful after-sales service card or a short message may impress the buyer. Through such details, the store's image is enhanced, buyers are cared for meticulously, and buyers' praise is also enhanced.

4. Choose a courier company with a good reputation and many outlets: When delivering goods to some remote towns and villages, first check whether the courier company you cooperate with can reach you.

If it does not arrive, contact the buyer in time to see if other couriers will arrive, so as not to cause the courier to fail and require the buyer to go far to pick it up or re-delivery, resulting in a negative review.