Huawei mobile phone can't receive SMS.

1. Unable to receive enhanced information.

If "enhanced information" is displayed in the SMS edit box, it means that the mobile phone is sending a short message with enhanced information. If you cannot receive the enhanced information, you can do so in the following ways:

1. After the enhanced information is sent, the other party cannot receive it.

Your message or number may be controlled by China Mobile's security policy, and China Mobile did not send it to the receiver after receiving the message. For details, please call the mobile customer service number 10086 to confirm the cause of the problem.

2. The enhanced information is the first login, and the content of the received information has nothing to do with the enhanced information service.

There are still some defects in the background information push function of enhanced information, so after the first login of enhanced information, the information pushed by China Mobile is wrong. You can call 10086 to check the correctness of the pushed information.

3. Enhance information message display garbled code

(1) The receiver's mobile phone does not support enhanced information.

Warm reminder: if you send text content, it will be sent to the receiver by SMS; If you send a picture, the recipient will receive a link.

(2) Forwarding some message types of enhanced information (such as cards and public accounts) to mobile phones will display garbled codes. Due to the lack of the function of China Mobile Enhanced Information Server, the message you received is garbled. You can call 10086 to find out the problem of short message garbled.

4. Increase information charges

The sender sends a message through enhanced information (enhanced information status: the background color of the sent information is blue). If the receiver is not in the enhanced information login state, the server will send the message to the receiver in the form of ordinary short messages. This situation may result in expenses. Please call the operator's customer service hotline for details.

Warm reminder: To confirm whether the message is enhanced, you can check it through the information details. Steps to view information details: enter the information dialogue interface, press and hold the message you need to confirm, Select More from the pop-up menu to view information details, and view the type in the information type. The type of enhanced information is chat information, and the other types are ordinary short multimedia messages.

If the message type that cannot be received is "General Message", please continue to check.

Second, some short messages can't be received.

For example, after sending short messages to operators (China Mobile 10086, China Telecom 10000, China Unicom100), can you successfully receive a reply? If so, it means that some short messages cannot be received by mobile phones.

1. Please check whether the number is saved in the privacy space.

You can enter the settings, search and enter the privacy space, and open the information to see if there is any record of receiving SMS. If yes, please move the required contact to the main space and try again. Operation method:

(1) In the privacy space, go to Settings; Security and Privacy privacy space, click the privacy space to the main space;

(2) Select and check the files (such as contacts) to be transferred, click Move, and then complete the transfer according to the screen prompts.

2. Please check whether there is a blacklist in the harassment interception of mobile phone housekeeper.

Please delete the number from the blacklist if necessary, and then try:

EMUI 4。 X & 5.x & p8.x: the blacklist of the number of the "harassment interception" gear button of the mobile phone housekeeper;

EMUI 9.0: mobile phone housekeeper, harassment interception, interception rules, blacklist;

EMUI 9 . 0 . 1/9. 1/9. 1. 1/ 10。 X & ampEMUI 1 1。 X & the magical UI 2. X/3。 X/4.0: mobile phone housekeeper; Harassment interception gear button blacklist or mobile phone housekeeper harassment interception interception rules blacklist.

3. Please check whether intercepting all strangers is set in the harassment interception of mobile phone housekeeper.

Turn this switch off as needed and try:

EMUI 4。 X: Mobile Phone Housekeeper Harassment Interception Settings Interception Rules Interception of Strangers (Interception of Strangers' Calls and Messages)

EMUI 5。 X/8。 X: mobile phone housekeeper; Harassment interception "gear button" interception rules "SMS interception" intercept all strangers;

EMUI 9.0: mobile phone housekeeper, harassment interception, interception rules and SMS interception rules intercept all strangers;

EMUI 9 . 0 . 1/9. 1/9. 1. 1 & amp； The magical UI 2. X: mobile phone housekeeper "harassment interception" SMS interception rules "intercept all strangers;

EMUI 10。 X & ampEMUI 1 1。 X & the magical UI 3. X/4.0: mobile phone housekeeper; Harassment Interception SMS Interception Rules Interception of Strange SMS or Mobile Phone Housekeeper Harassment Interception Rules SMS Interception Rules Stop all strangers.

4. Please check whether there is any third-party housekeeper application intercepting this message.

Some security management applications will intelligently filter the received SMS, so it is recommended to uninstall this application. These applications are generally named after "XX housekeeper" or "XX assistant".

Please check if you just can't receive the SMS sent by Apple.

If you just can't receive the SMS sent by Apple, you can receive the messages sent by other phones. It may be because your mobile phone number was bound to an Apple device before, and the other party sent you an iMessage instead of an ordinary SMS. Please refer to Apple's official instructions to unbind the phone number from the iPhone device. The specific steps are subject to Apple's official instructions.

6. Please check whether the short message contains sensitive words, which makes the mobile phone unable to receive it.

Please use the test message to check whether it can be received normally, such as hello, thank you, goodbye. Please avoid sending sensitive words if you can receive them normally.

Second, all short messages cannot be received.

1. Third-party SMS may have compatibility problems. Please check whether you have used a third-party SMS application. If so, go to Settings, search for the default application, and set the information as the system default.

2. You can drop down the status bar and try again by switching flight modes.

3. If the SIM card is currently enabled with VoLTE, please enter the settings, search for VoLTE, turn off the VoLTE HD call switch and try again; If you can't find the VoLTE switch or turn it on again, the problem is still unresolved. We suggest that you contact the operator to turn on the VoLTE function again, and then restart your phone to try.

4. Insert the SIM card into another mobile phone for fault diagnosis. If other mobile phones can't receive it, I suggest you consult the operator.

3. If the above troubleshooting fails to solve your problem, it is recommended that you clean up and restore the data.

1. Restore all settings of information.

EMUI 4。 X: Information Menu Settings Restore the default settings;

EMUI 5。 X /EMUI 8。 X: information; More settings, select the following options to restore the default settings;

emui 9 . x/magic ui 2 . x/emui 10 . x/emui 1 1 . x/magic ui 3 . x/4.0:information》； Three-point button Settings Three-point button, select the following button to restore the default settings.

2. Delete data and cached information (SMS will not be deleted)

Enter settings, search application management, find information, and click Save; Delete data.

3. Restore network settings

Go to Settings, search and restore network settings, click Restore Network Settings (WLAN, Bluetooth and other related data will be deleted), and then try to receive SMS.

Warm reminder: This operation will not delete data or files, but only restore the settings of WLAN, mobile data network and Bluetooth (such as hotspot connection information and Bluetooth pairing information), and other mobile phone settings will not be restored.

4. Before restoring the factory settings, please back up important data (WeChat /QQ and other applications need to be backed up separately).

Enter settings, search for factory settings, and then click Restore Factory Settings.

Reminder: This operation will delete all data in your storage device, including account, system and application data and settings, installed applications, music, pictures and all files in the internal storage space.

If the problem still exists, please back up the data (WeChat /QQ and other applications need to be backed up separately) and bring the purchase voucher to Huawei Customer Service Center for testing and processing.