Why can’t I get through the 12305 complaint phone number?

You need to be patient and dial a few times to get through. If you only call once, it is easy to get busy and the line cannot be connected.

That’s right. 12305 receives countless complaint calls every day. As a result, the customer service line is often busy. Please be patient and understanding when calling 12305 to complain. After all, there are only so many customer service calls. There are many people.

The dedicated hotline for consumer complaints in the postal industry is "12305" (provincial capital area code-12305). Consumers can make complaints by phone or on the websites of the State Post Bureau and the postal bureaus of provinces, autonomous regions and municipalities directly under the Central Government. They can also make complaints through WeChat, letters or faxes.

The method for consumers to lodge complaints with the municipal (prefecture) postal administration shall be determined by the postal administration of each province, autonomous region, or municipality directly under the Central Government based on the actual situation.

Measures for handling consumer complaints in the postal industry_Baidu Encyclopedia