Travel agency outreach work

1. Diligence comes first, taking hardship as joy

The "diligence" mentioned here is multifaceted, that is, diligent study, diligent thinking, diligent opening of the mouth, diligent hands-on, and diligent Running errands.

Studying diligently is the first priority. What must be mastered are marketing principles, marketing sales, advertising planning, social psychology, public relations, computer applications, and industry trends; understand accounting, insurance, Etiquette, finance, price and other knowledge; be familiar with tourism policies and regulations, contract law, consumer law, history, geography, current affairs news, and strive to become a "jack of all trades".

Thinking diligently is a must, especially in the face of today's ever-changing market environment. If you don't use your brain to think, you will blindly study and learn by rote, without integrating it, without applying it to practice, and without combining it with the actual situation. Properly used, it is at best a nerd, like Ma Di lost his street pavilion or Zhao Kuo talked about military affairs, but in the end he will accomplish nothing or even be ruined.

It is mature to open your mouth frequently, which means you should be diligent in asking for advice. Never dare to think of yourself as a "know-it-all", otherwise you will be too naive. You must know that Zhuge Liang also asked Jiang Wei and Ma Di for advice on strategy and tactics. We must learn to ask questions without shame, and we must know that the two words "learning" and "asking" constitute "knowledge". With knowledge, who can say you are immature?

It is important to work hard. I remember when I was in elementary school, my teacher told me that a good memory is not as good as a bad writing. At that time, I thought what the teacher said was redundant, and I was very confident in my good memory. When I took off my school clothes, put on my work clothes, married a wife and had children, I gradually realized from the hardship and fun of study, the pressure and achievements of work, the suffering and happiness of life that primary school teachers are Great, her words are absolutely true. There is also the "Ten Fingers Connected to the Heart" movement of hands frequently to promote blood circulation, which is also beneficial to physical health.

Being diligent in running errands is key. As an external relations manager, this is mainly reflected in the word "foreign". The market comes out, not waiting. It is necessary to be familiar with tourism resources in various places, to understand market information, to grasp market needs, to design novel and unique tourism products, and to obtain a steady stream of customer groups. The efficiency and profits of travel agencies depend on the cooperation and external relations. , keep running, this is a direct proportional relationship. I remember a sage once said, "When heaven entrusts a person with a great responsibility, he must first strain his muscles and bones and his mind...".

2. The mind is sharp and moves like a rabbit

Everyone knows the story of the frog boiled to death in warm water and slow fire. What is the warning that the "frog reaction" phenomenon gives us? That is "from habit to numbness to death"! To overcome this phenomenon, to overcome this situation, a sharp response is necessary. The famous economist Keynes said, "When the facts change, I will change my mind. Why don't you?" This is a respectable attitude. In actual outreach work, we are in a similar environment every day. Over time, "habits" will be formed, and "habits" can easily turn into "numbness" after a long time. This is a very dangerous manifestation. "Numbness" restricts our thinking mode. In the face of situations that arise, The judgments made at this time will inevitably carry their own habitual biases, and they are most likely to make mistakes in judgment, or even go astray, causing immeasurable economic losses to the enterprise. So how to make correct judgments quickly requires us to keep a clear head, listen more and discern carefully, stay humble, and remind ourselves that we cannot know everything and be right all the time. Temporarily put aside the accustomed and inherent world view. In the face of new things, new situations, and new market opportunities, all you need to do is to "be as quiet as a virgin", have sharp eyesight, quick thinking, and look for the trajectory of change through complicated appearances. Try to reduce the impact of formed habitual prejudices on your thinking, and make a reasonable and scientific judgment on the situation. In the face of fleeting market opportunities, we must have a strong sense of competition and enterprising spirit. Once the correct judgment is made, we must attack quickly, "moving like a rabbit", so as to add icing on the cake to success.

As an external liaison manager, you also need to coordinate and handle the relationship with other departments within the company, such as the planning department, tour guide department, finance department and other departments. This is also a very important content that requires constant thinking. Of course, the most important thing is unity and cooperation. Spirit.

8. Persistence will eventually lead to positive results

Don’t have a quick-and-dirty mentality. Believe that where you are sincere, you will be able to achieve success. It seems that Napoleon once said: "Victory belongs to the steadfast." It is probably more appropriate to apply this sentence to the external relations personnel and external relations managers of travel agencies. The characteristics of the external relations business require us to study diligently, work hard, fight tenaciously, be honest and sincere, be indifferent to fame and fortune, unite and cooperate, and move forward courageously. To do this, it is easy to do this in one day or two, not difficult in two or three years, and difficult What matters is long-term persistence. I hope that each of us "monastics" can have perseverance in spiritual preparation and the determination to achieve the right results if I don't go to hell and whoever will.